Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Erick Neria Ortiz

Loveland,CO

Summary

Dynamic retail professional with proven expertise in customer service and teamwork at Burlington. Recognized for enhancing customer satisfaction through exceptional assistance and effective problem-solving. Skilled in cash handling and visual merchandising, consistently creating inviting shopping environments that drive sales and foster loyalty. Reliable and adaptable, ready to contribute to team success.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Burlington
09.2023 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Crew Member

KFC Restaurant
07.2022 - 10.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Volunteer

Duran Concrete
07.2019 - 09.2019
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Skilled at working independently and collaboratively in a team environment.
  • Improved durability of finished structures by ensuring proper concrete placement, curing techniques, and reinforcement methods were utilized consistently.
  • Maintained safe work environments by implementing and enforcing strict safety protocols during concrete operations.

Education

General Studies

Goal Academy
206 E 29th St, Loveland CO 80538
06-2025

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Retail sales
  • Reliability and punctuality
  • Flexible schedule

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

Burlington
09.2023 - 12.2023

Crew Member

KFC Restaurant
07.2022 - 10.2022

Volunteer

Duran Concrete
07.2019 - 09.2019

General Studies

Goal Academy

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Erick Neria Ortiz