Erick Orellana
Los Angeles,CA
Summary
Dynamic and successful wine and spirits consultant with over 8 years of experience in the retail industry and a deep passion for Italian wines. Adept at leveraging extensive wine retail knowledge and interpersonal skills to enhance customer experiences and drive sales. Proficient in a variety of computer software and Microsoft Office applications. Bilingual in English and Spanish. Highly adaptable with a willingness to relocate and authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager / E-commerce
Eataly Wine Shop
08.2020 - 12.2021
- Coordinated buying and merchandising decisions for the wine store, managing inventory replenishment
- Directed and supervised staff members, ensuring high performance and customer satisfaction
- Innovatively increased sales through effective display presentations and promotional pricing
- Led the E-commerce operations, resolving customer queries and concerns via telephone and email
- Organized daily wine tastings for customers and managed the monthly wine club selection
- Conducted regular tastings and training sessions with winemakers and brand ambassadors to select top products for the shop.
General Assistant
Andrade Publicidad
01.2008 - 01.2009
- Managed client advertising campaigns, assisting with new client onboarding
- Provided detailed information to the Creative department to ensure customer satisfaction
- Performed general office duties including handling paystubs, deductions, and accounts management.
Education
High School Diploma -
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- POS Systems
- E-commerce Platforms
- Retail Management
- Inventory Management
- Merchandising
- Customer Service
- Staff Supervision
- Talent Acquisition
- Leadership
- Event Planning
- Time Management
- Restaurant Management
- Bilingual (English and Spanish)
- Organizational Skills
- Excellent listener, effective collaborator, adept at generating and applying new ideas
Websites
Certification
- High School Diploma
- WSET Level 1 and 2
- Court of Master Sommeliers Introductory Course
- Google / Foundations of Digital Marketing
and E-commerce
Photographyanddesign
Professional experience in photography and design hardware/software
Availability
Willing to relocate anywhere and authorized to work in the US for any employer.
Bilingual
Fluent in English and Spanish
Personal Information
Title: Wine Consultant
Timeline
Assistant Manager / E-commerce
Eataly Wine Shop
08.2020 - 12.2021
General Assistant
Andrade Publicidad
01.2008 - 01.2009
High School Diploma -
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