Shawn R. Reddick
Memphis,TN
Summary
Motivated and detail-oriented professional with leadership, customer service, administrative, and operational experience. Demonstrated ability to manage multiple responsibilities in fast-paced environments while maintaining professionalism, accuracy, and strong communication. Experienced in team leadership, employee training, cash handling, and customer relations. Currently pursuing higher education with a concentration in Mass Communication and a minor in Business and Information Technology. Seeking to leverage organizational, analytical, and customer-focused skills in a Customs Brokerage or Logistics role with FedEx.
Overview
5
5
years of professional experience
Work History
Crew Leader/Assistant Manager
Sonic Drive-In Cordova
01.2021 - Current
- Supervise and support team members during daily operations.
- Train and mentor new employees on company procedures and customer service standards.
- Manage customer concerns and resolve issues effectively.
- Process cash transactions and maintain accurate records.
- Ensure compliance with company policies, safety procedures, and operational standards.
- Demonstrate strong leadership, communication, and problem-solving skills in a fast-paced environment.
Crew Member/Cook
Chipotle Mexican Grill
11.2025 - Current
- Deliver exceptional customer service and maintain positive customer relationships.
- Process customer orders and transactions accurately.
- Prepare food according to company quality and safety standards.
- Maintain restaurant cleanliness and sanitation requirements.
- Assist with onboarding and training new team members.
- Support efficient team operations through strong time management and communication.
Crew member
Whataburger Hermitage
09.2023 - 10.2024
- Assisted customers with food orders and service requests.
- Handled cash and electronic transactions accurately.
- Supported drive-thru and front-line operations in a high-volume environment.
- Maintained cleanliness and food safety standards.
- Assisted in training newly hired employees.
Education
Associate Degree - Mass Communication and Film & Tv Production, General Business/ IT
Tennessee State University
Nashville, Tennessee06-2028
High School Diploma -
Middle College High School At Christian Brothers
Memphis, Tennessee05-2021
Skills
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Data Entry & Record Keeping
- Administrative Support
- Team Leadership
- Cash Handling & Reconciliation
- Problem Solving
- Communication & Presentation Skills
- Time Management & Attention to Detail
- Business Operations
- Team Collaboration
- Office Equipment Operation
Accomplishments
- Principal List
- Citizenship Award
- Honor Roll
- Grizzlies Mentor Outstanding Participate
- Taking college credit classes at Christian Brother University
Additional Qualifications
- Strong interpersonal and communication skills
- Ability to work independently and collaboratively
- Adaptable and quick learner
- Committed to delivering high-quality customer experiences
Proven ability to thrive in fast-paced, deadline-driven environments
Timeline
Crew Member/Cook
Chipotle Mexican Grill
11.2025 - Current
Crew member
Whataburger Hermitage
09.2023 - 10.2024
Crew Leader/Assistant Manager
Sonic Drive-In Cordova
01.2021 - Current
Associate Degree - Mass Communication and Film & Tv Production, General Business/ IT
Tennessee State University
High School Diploma -
Middle College High School At Christian Brothers