Karen Lee-Moore
Fort Lauderdale,FL
Summary
Dedicated Retail Sales Associate with over 40 years of experience in inventory management, cash handling, and customer service. Led teams to streamline processes and enhance productivity while fostering strong collaboration among team members. Delivered exceptional dining experiences through effective support of kitchen and wait staff, ensuring genuine hospitality for each patron.
Overview
3
3
years of post-secondary education
27
27
years of professional experience
Work History
Crew Member Team Leader
McDonalds
Coral Springs, FL
01.2025 - Current
- Managed grill station during peak hours to ensure timely meal service.
- Oversaw daily operations in fast-paced food service environment to maintain high standards.
- Prepared ingredients and organized supplies, enhancing workflow for meal service.
- Sandwich Maker
Hostess/Server/Leadership Team Member
Dennys Restaurant
Hollywood, FL
10.2021 - 12.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Provided menus and explained daily specials to customers.
- Coordinated with servers to ensure smooth dining experience.
- Managed waitlists using reservation systems efficiently.
- Serve prepared meals in a fast-paced food environment.
- Assisted in training new staff on hostess procedures.
Nursing Assistant
Eleanor Torrest
12.2003 - 08.2011
- Performed duties such as planned, preparing and serve meals, assisting with bathing/grooming, ambulating, toileting, transportation to doctor's appointments and maintaining a clean and orderly environment.
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to patients and families.
Nursing Assistant/Assistant Activity
Harbor Chase Assisted Living
Tamarac, FL
06.2009 - 06.2010
- Assisted residents with self-administered medication to promote adherence to treatment plans, Supported residents with dementia and Alzheimer’s through engaging activities to enhance cognitive function and quality of life and Assisted in organizing activities for residents.
- Assisted residents with daily living activities and personal care needs.
- Monitored and recorded vital signs for residents' health assessments.
- Provided companionship and emotional support to enhance residents' well-being.
Cashier/Photo Processor and Developer
Eckerds
Palm Bay, FL
12.2001 - 11.2004
- Processed customer purchases by communicating sale amounts and managing register transactions with cash, credit cards, checks, and gift cards.
- Processing and developing photo films in the photo department.
- Helped customers select products that were best for their personal needs.
- Informed customers about product and service offerings, facilitating informed purchasing decisions.
- Executed sales transactions with accuracy and efficiency, ensuring a smooth checkout experience.
Customer Service Manager
The Home Depot
05.1999 - 10.2001
- Performed scanning of customer purchases, communicated sale amounts, and processed register transactions with cash, credit cards, checks, and gift cards.
- Guided customers in selecting products tailored to their personal needs, enhancing their shopping experience.
- Resolved customer inquiries and complaints through various channels effectively.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Managed multiple customer interactions simultaneously in a fast-paced retail environment, ensuring timely service.
- Developed and executed strategies that enhanced customer satisfaction and improved retention rates.
- Collaborated with departments to ensure seamless customer experience across services.
- Responsible for scanning customer purchases, communicating sale amount, handling register transactions including cash, credit cards, checks and gift cards.
Education
Cosmetology -
Empire Beauty School
Lauderhill, FLAssociate of Arts - Liberal Arts
Brevard Community College
Palm Bay, FL 06.1995 - 01.1998
Nursing Assistant -
Brooklyn Training Center
Brooklyn, NYHigh School Diploma -
Clara Barton High School
Brooklyn, NYSkills
- Customer service excellence
- Customer satisfaction
- Reservation management
- Cash handling accuracy
- Food preparation
- Workflow coordination
- Time management
- Multi-tasking
- Staff training
- Conflict resolution
- Team collaboration
- Effective communication
- Communication skills
- Detail oriented
- Well organized
Accomplishments
- Routinely helped as many customers each day in a high-volume retail outlet.
- Met monthly sales goals for 12 months straight.
- Awarded many merit increases in recent years of employment.
Timeline
Crew Member Team Leader
McDonalds
01.2025 - Current
Hostess/Server/Leadership Team Member
Dennys Restaurant
10.2021 - 12.2024
Nursing Assistant/Assistant Activity
Harbor Chase Assisted Living
06.2009 - 06.2010
Nursing Assistant
Eleanor Torrest
12.2003 - 08.2011
Cashier/Photo Processor and Developer
Eckerds
12.2001 - 11.2004
Customer Service Manager
The Home Depot
05.1999 - 10.2001
Associate of Arts - Liberal Arts
Brevard Community College
06.1995 - 01.1998
Cosmetology -
Empire Beauty School
Nursing Assistant -
Brooklyn Training Center
High School Diploma -
Clara Barton High School