Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Erick Ortega

Orange,CA

Summary

Skilled Crew Trainer and Janitor with a proven track record at McDonald's, enhancing team productivity and customer engagement through effective problem resolution and active listening. Mastered opening and closing procedures, ensuring environments are clean, safe, and welcoming. Demonstrates exceptional team-building and policy implementation abilities, contributing to significant operational improvements.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonald's
Orange, Ca
12.2021 - Current
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Instructed new team members on correct procedures for operations.
  • Communicated effectively with co-workers regarding tasks assigned during shift.

Janitor

Mom
Orange County, CA
02.2018 - 01.2025
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.

Education

High School Diploma -

Villa Park High School
Villa Park, CA
06-2023

Some College (No Degree) - Automotive Engineering

Golden West College
Huntington Beach, CA

Skills

  • Team building
  • Policies and procedures
  • Active listening
  • Opening and closing procedures
  • Effective Problem Resolution
  • Customer Engagement

Accomplishments

  • Employee of the month
  • Lots of good customer reviews
  • Was offered manager position multiple times

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Crew Trainer

McDonald's
12.2021 - Current

Janitor

Mom
02.2018 - 01.2025

High School Diploma -

Villa Park High School

Some College (No Degree) - Automotive Engineering

Golden West College

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Erick Ortega