Erick Ortega
East Orange,NJ
Summary
Diligent Administrative Assistant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
OMVA Associate
Berkley College
03.2025 - 07.2025
- Assisted 30 military-affiliated students (active duty, veterans, and dependents) with enrollment, benefits navigation, and academic support.
- Guided students through the process of using VA Education Benefits (GI Bill, Vocational Rehabilitation, and TA Programs) to ensure accurate and timely certification.
- Maintained student records in compliance with VA and institutional policies.
- Collaborated with faculty, advisors, and financial aid offices to resolve student issues quickly and effectively.
- Provided incident reporting and case management for student challenges, demonstrating empathy and confidentiality.
- Served as a liaison between Berkeley College and veteran service organizations, strengthening community partnerships.
Assistant Aquatics Manager
The Funplex
06.2022 - 02.2023
- Recruiting, staffing, and training employees of how to properly uphold safety standards when it comes to lifeguarding
- Analyzing customers situation and problem solved
- Managed business awareness throughout the water park
- Drove decision making, risk management, and issue resolution
- Took charge of over 40+ employees
- Handled emergency situations with injured customers and properly giving first aid.
United States Marine Corps Logs and Records Clerk
United States Marine Corps
06.2017 - 04.2021
- Prepared reports, log records, directives, and correspondence on aircraft maintenance and repair activity
- Handled 30 tasks on data entry equipment as well as supervised maintenance administration functions
- Maintained 30 aircraft logbooks and naval aircraft maintenance publications
- Analyzed control charts and program maintenance to support maintenance managers and logistics
- Handled paperwork and administrative tasks to help keep Marine aircraft in top working order
- Responsible for providing Maintenance Control with up-to-date scheduled aircraft maintenance, periodic inspections, and component replacement reports.
Education
Associate of Applied Science - Health Service Administration
Berkeley College
Woodland Park, NJ03-2025
High School Diploma -
East Side High School
Paterson06-2016
Skills
- US Secret Clearance
- Detail Orientated
- Microsoft Office/Excel
- Teamwork and Collaboration
- Time management
- Customer service
Timeline
OMVA Associate
Berkley College
03.2025 - 07.2025
Assistant Aquatics Manager
The Funplex
06.2022 - 02.2023
United States Marine Corps Logs and Records Clerk
United States Marine Corps
06.2017 - 04.2021
High School Diploma -
East Side High School
Associate of Applied Science - Health Service Administration
Berkeley College