Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Erick Ortiz

Hawaiian Gardens,CA

Summary

Police Explorer assisting officers with crowd control, traffic, public safety, and community service. A solid understanding of police department functions. Foundational understanding of radio and dispatch codes. Proficient interpersonal skills and job skills with a valid driver's license.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Police Explorer Sergeant

Cypress Police
Cypress, CA
02.2023 - Current
  • Graduated from the 2023 Summer Orange County Law Enforcement Explorer Advisor, Explorer Academy, completing a rigorous five-day program modeled after a police recruit academy.
  • Directed traffic at high-volume special events for public safety and order.
  • Performed crowd control at parades and other large community events.
  • Documented observations and actions by radioing information, and reading reports.
  • Patrolled assigned areas both on foot, maintaining awareness, and providing valuable community services.
  • Assisted in coordinating special events that required additional security measures.
  • Attended weekly meetings to learn about duties in law enforcement, with real equipment and procedures used in service.
  • Patrolled designated areas with officers on foot or in patrol car.
  • Executed duties in assigned locations for extended periods of time.
  • Practiced de-escalation techniques designed for diffusing potentially violent situations.

Customer Service Champion

Taco Bell
Long Beach, CA
09.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
  • Provided training support to new staff members on practices for delivering exceptional customer service.
  • Provided detailed information to customers as requested.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Gretchen Whitney High School
Cerritos, CA
05-2025

Skills

  • Assertiveness
  • Complaint resolution
  • De-escalation techniques
  • Problem-solving
  • Professional telephone demeanor
  • Service standards
  • Uniform standards
  • Calm demeanor
  • Strong teamwork

Languages

Spanish
Native/ Bilingual

Certification

  • 2023 Summer O.C.L.E.E.A Academy Graduation Certification

Accomplishments

  • 2nd Place Drill Competition O.C.L.E.E.A.A Award
  • Enrolled Honors Student
  • High Academic Rigor and G.P.A

References

References available upon request.

Timeline

Customer Service Champion

Taco Bell
09.2024 - Current

Police Explorer Sergeant

Cypress Police
02.2023 - Current

High School Diploma -

Gretchen Whitney High School

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Erick Ortiz