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Customer service professional with a strong record in attention to detail, conflict resolution, and cash handling. Proven ability to enhance guest satisfaction through effective problem-solving in high-pressure situations. Experienced in money transfer processing, consistently demonstrating a positive attitude, and meticulousness in all interactions and every presented task. Seeking to transition into a new field where these skills can drive customer satisfaction and operational excellence.

Detail-oriented professional with a background in accounting and customer service, bringing strong accuracy, analytical skills, and confidentiality to high-pressure environments. Seeking to transition into a police dispatcher role to apply clear communication, multitasking, and calm decision-making skills in service of public safety.

AWARDS/ACTIVITIES
I have been drawing nature illustrations for 5+ years, and I wish to be a ornithological/ nature illustrator as my dream job. I'm currently in my first year of community College. I was the youngest artist that the Missouri Department of Conservation had asked to participate in a exhibit. I had shadowed people from the Xplor team and the Missouri Conservationist. I interviewed the state ornithologist, and currently volunteering at the Powder Valley Nature Center. My love for birds is a never ending loop. I wish to partake in a job that uses my talent, and motivate me to put my everything into the work.
2022 Youngest Artist ever asked to do an art exhibit for the Missouri Department Of Conservation
National Art Honor Society
Manchester Focus 2020, 1st place in the teen section.

Dynamic banking professional with experience at PNC Bank, specializing in cash handling and customer service. I have a proven ability to adapt quickly and resolve complex issues, particularly in fraud detection and relationship building. I am dedicated to enhancing customer experiences while ensuring accuracy and compliance in financial transactions.

In my current role, I have been honored to receive the title of "Lobby Queen" for my exceptional engagement with clients. This recognition highlights my ability to connect with customers, anticipate their needs, and create an environment where everyone feels valued. I take pride in delivering service that goes beyond mere transactions—service that fosters trust, loyalty, and lasting relationships. My strong performance in client referrals demonstrates my deep understanding of our bank's offerings and my ability to align them with our customers' needs. I have achieved an impressive score of 10 on the Customer Experience Index (CXI) and received numerous positive comments, which I greatly appreciate. My accomplishments include setting over 180 consumer appointments, 41 business appointments, and securing 43 referrals. Additionally, I have been selected as the ATM custodian at the Manassas branch, showcasing my ability to learn quickly and adapt to new tasks.

As a teller and ATM custodian, accuracy and accountability are central to my responsibilities. I approach my work with discipline and attention to detail, recognizing that even the smallest oversight can have significant consequences. Beyond technical excellence, I bring a human-centered approach to every interaction. I believe that genuine connections, clear communication, and respect are the pillars of exceptional service, and I strive to embody these values each day.

Dynamic banking professional with extensive experience at Wells Fargo Center, excelling in customer service and cash handling. Proven ability to achieve sales goals while managing accounts and processing transactions efficiently. Strong interpersonal skills and attention to detail drive successful client relationships and enhance overall customer satisfaction.

Erick Ortiz

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Bank Teller

Kitchen Manager

Shift Supervisor

Crew

Education

Associate of Science - Business

High School Diploma -

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Bank Teller

Kitchen Manager

Shift Supervisor

Crew

Associate of Science - Business

High School Diploma -

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