Summary
Overview
Skills
Interests
Accomplishments
Work History
Education
Languages
Timeline
TruckDriver

Erick Padilla

Silver Spring,Maryland

Summary

Excellent customer service, adept in bilingual communication (English/Spanish) and recognized for enhancing customer satisfaction at Ourisman Honda Bethesda. Demonstrates exceptional multitasking and organizational abilities, alongside fast learning skills. Excelled in high-pressure situations, significantly reducing wait times and fostering repeat business through relationship building and accurate transaction handling. Seeking to leverage these transferrable skills in new, dynamic role.

Overview

4
4
years of professional experience

Skills

  • Accustomed to customer service
  • Bilingual in English and Spanish
  • Fast learner
  • Multitasking and organization
  • Listening skills
  • Dependable
  • Experience with working on my own cars

Interests

Working on my own vehicle

Accomplishments

I have completed a number of jobs on my car and other people's cars on my own time. Ex:

  • Routine maintenance (oil changes, brakes, etc.)
  • Replacing suspension components (control arms, inner/outer tie rods, struts, etc.)
  • Exhaust replacement
  • Valve cover gasket
  • Pulley replacements
  • Helped a friend with a motor swap job, from removing the old engine, and hooking up the new one, to reconnecting everything and making sure it ran.

Work History

Valet

Ourisman Honda Bethesda
04.2023 - Current
  • Worked as runner in the shop, parking and retrieving cars for technicians to help maintain a good, and efficient work pace.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Adapted quickly to high-pressure situations, ensuring seamless service during events and peak times.

Cashier

Stella's Bakery in Rockville
03.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

John F. Kennedy High School
1901 Randolph Rd, Wheaton, MD 20902
04.2021

Languages

English
Spanish

Timeline

Valet

Ourisman Honda Bethesda
04.2023 - Current

Cashier

Stella's Bakery in Rockville
03.2021 - 03.2023

High School Diploma -

John F. Kennedy High School

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Erick Padilla