Working on my own vehicle
Erick Padilla
Silver Spring,Maryland
Summary
Excellent customer service, adept in bilingual communication (English/Spanish) and recognized for enhancing customer satisfaction at Ourisman Honda Bethesda. Demonstrates exceptional multitasking and organizational abilities, alongside fast learning skills. Excelled in high-pressure situations, significantly reducing wait times and fostering repeat business through relationship building and accurate transaction handling. Seeking to leverage these transferrable skills in new, dynamic role.
Overview
4
4
years of professional experience
Skills
- Accustomed to customer service
- Bilingual in English and Spanish
- Fast learner
- Multitasking and organization
- Listening skills
- Dependable
- Experience with working on my own cars
Interests
Accomplishments
I have completed a number of jobs on my car and other people's cars on my own time. Ex:
- Routine maintenance (oil changes, brakes, etc.)
- Replacing suspension components (control arms, inner/outer tie rods, struts, etc.)
- Exhaust replacement
- Valve cover gasket
- Pulley replacements
- Helped a friend with a motor swap job, from removing the old engine, and hooking up the new one, to reconnecting everything and making sure it ran.
Work History
Valet
Ourisman Honda Bethesda
Bethesda, MD
04.2023 - Current
- Worked as runner in the shop, parking and retrieving cars for technicians to help maintain a good, and efficient work pace.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Adapted quickly to high-pressure situations, ensuring seamless service during events and peak times.
Cashier
Stella's Bakery in Rockville
Rockville, MD
03.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
John F. Kennedy High School
1901 Randolph Rd, Wheaton, MD 2090204.2021
Languages
English
Spanish
Timeline
Valet
Ourisman Honda Bethesda
04.2023 - Current
Cashier
Stella's Bakery in Rockville
03.2021 - 03.2023
High School Diploma -
John F. Kennedy High School