Erick Ruiz
Austin,TX
Summary
Motivated and dedicated professional seeking a challenging role as a liaison in an industry I am passionate about. Committed to continuous personal and professional growth, I strive to connect with driven individuals who are dedicated to honing their skills.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
The LINE
Austin, TX
09.2022 - Current
- My duties consisted of training new front desk agents and maintaining the tempo of the shifts.
- When I got busy it was my duty to keep everyone on task and prevent things from getting out of hand.
- Scrubbing arrivals and making sure every and any guest request is met.
- Being a source of information or one to lead to the direction in finding an answer to an unsolved question.
Front Desk Manager
Courtyard-Residence Inn Downtown
Austin, TX
09.2021 - 09.2022
- My duties were running each shift, also briefed the team on anything that was going on
- Was one to lend a helping hand to my agents and answer any questions they may have
- I also handled any disgruntled guessed and removed anyone who is not a guest off the premises
Front Office Manager
Courtyard-Residence Inn Domain Area
Austin, TX
07.2019 - 09.2021
- Oversaw about a dozen agents between both hotels, I build and hired my own team, trained each individual to perform the desired task
- Was in charge of scheduling, office ordering, and market ordering
- The first in line to handle any guest issues and issue and guest recovery as I saw fit
Education
Bachelors Of Business Administration -
Eastern New Mexico University
Portales, NM01.2018
Associates Of Arts -
New Mexico JR College
Hobbs, NM01.2015
High School Diploma -
Hobbs High School
Hobbs, NM01.2013
Skills
- Experience with Fosse PMS
- Experience with Opera PMS
- Operations of a hotel
- Revenue management
- Data inputting
- Expense Tracking
- Financial Reporting
Timeline
Assistant Front Office Manager
The LINE
09.2022 - Current
Front Desk Manager
Courtyard-Residence Inn Downtown
09.2021 - 09.2022
Front Office Manager
Courtyard-Residence Inn Domain Area
07.2019 - 09.2021
Bachelors Of Business Administration -
Eastern New Mexico University
Associates Of Arts -
New Mexico JR College
High School Diploma -
Hobbs High School
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