Wyatt Potts
East Boston,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Boston Harbor Hotel
03.2023 - Current
- Cover the Overnight Managers days off as needed.
- Handle the hotels points system to ensure the points are awarded correctly and train staff on how to enroll new members and use it effectively.
- Manage the upsell program to ensure Desk Agents and Supervisors are maximizing hotel profit.
- Manage room inventory when needed to ensure room categories are balanced during high volume periods.
- Train Front Desk staff to meet and uphold Forbes five-star and AAA Five Diamond standards.
Restaurant Manager
Cincinnati Marriott at Rivercenter
05.2022 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Ordered all inventory for the breakfast and dinner shifts.
- Worked closely alongside the Director of Food & Beverage assisting in any way possible.
Rooms Division Supervisor
Cincinnati Marriott Northeast
01.2021 - 04.2022
- Supervised daily operations at the hotel
- Assisted Rooms Division Manager in hotel operations
- Inspected rooms and cleaned rooms when necessary
- Managed the Front Desk during the second shift
- Handled guest issues in an appropriate manner
- Made a weekly Front Desk schedule
- Filled out a weekly labor report
- Trained new employees on standards and hotel procedures.
- Monitored and managed GSS and gave weekly updates.
Front desk Agent/ Night Auditor
Holiday Inn Express & Suites
06.2020 - 01.2021
- Assisted guests with their check-in and check-out experience
- Handled the cash drawer
- Answered the phones and assisted with all questions and enquiries
- Created reservations for existing guests and new clientele
- Ran the night audit and handled all the reports that went directly to management.
Front Desk Agent/Night Auditor Trainee
Cincinnati Marriott Northeast
09.2019 - 01.2020
- Assist guests with hotel check in and check out; Trained and proficient in PMS hotel system
- Trained in night auditing, run hotel revenue, arrival, departure and general reports to assist with corporate production, scheduling and inventory
- Provide ongoing mobile service through Marriott Bonvoy Website account, answering reservation, hotel accommodation, check in and out and availability questions for the customer.
Front Desk Clerk
Custer State Game Lodge
05.2019 - 08.2019
- Assisted guests with lodge check in while providing friendly, professional service
- Input guest information into RoomMaster software
- Provided support to other areas in slow times such as bar, restaurant and gift shop customer services
- Troubleshoot potential customer needs and problems to ensure a positive stay and review of lodge.
Education
Associate of Applied Business - Hospitality Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Proficient in PMS, FOSSE Opera and Opera Cloud
- Customer Service
- Strong leadership and interpersonal skills
- Staff Training and Development
- Cash Handling Accuracy
- Operations Management
- Scheduling
- Reservation handling
Languages
Portuguese
Limited Working
Timeline
Assistant Front Office Manager
Boston Harbor Hotel
03.2023 - Current
Restaurant Manager
Cincinnati Marriott at Rivercenter
05.2022 - 02.2023
Rooms Division Supervisor
Cincinnati Marriott Northeast
01.2021 - 04.2022
Front desk Agent/ Night Auditor
Holiday Inn Express & Suites
06.2020 - 01.2021
Front Desk Agent/Night Auditor Trainee
Cincinnati Marriott Northeast
09.2019 - 01.2020
Front Desk Clerk
Custer State Game Lodge
05.2019 - 08.2019
Associate of Applied Business - Hospitality Management
Cincinnati State Technical And Community College
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