Katharine Gabrielle Antonio
New Orleans,LA
Summary
Knowledgeable and patient professional with experience balancing guest and business needs. Well-organized in managing check-in/check-out procedures, coordinating group reservations, and collaborating with diverse team members. Skilled in multitasking, problem-solving, and maintaining high attention to detail.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Hotel Monteleone
New Orleans, LA
05.2024 - 06.2025
- Supervised front desk operations and maintained high customer service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted in training new front office staff on procedures and software systems.
- Monitored daily front office activities to ensure smooth workflow and efficiency.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Created and optimized employee schedules for shift coverage.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
Rooms Controller
Hotel Monteleone
New Orleans, LA
02.2023 - 05.2024
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Monitored inventory of room types and maintained accurate availability records.
- Communicated guest preferences to enhance overall satisfaction during stays.
- Assisted front desk team with check-in and check-out processes.
- Resolved booking discrepancies and addressed guest inquiries effectively.
Front Desk Agent
Hotel Monteleone
New Orleans, LA
07.2021 - 02.2023
- Provided accurate information about hotel services and local attractions.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Front Desk Agent
Loews Hotels
New Orleans, LA
05.2019 - 05.2020
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Coordinated with internal departments to handle wide range of guest needs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Responded to inquiries and room requests made online, by phone or email.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Airline Trainee
ITI, Delta Air Lines
Philippines
01.2018 - 03.2018
- Worked alongside senior team members to learn all related job tasks and roles.
Travel Agency Trainee
Marsman Drysdale Travel, Inc.
Philippines
05.2017 - 07.2017
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum Of The Philippines University
PhilippinesSkills
- Proficient in Opera PMS v5 and Opera Cloud System
- Experienced with b4Checkin & Shift4 Payment System
- Task prioritization
- Multitasking capacity
- Room inventory control
- Microsoft office
- Computer literacy
- Phone and email etiquette
Timeline
Assistant Front Office Manager
Hotel Monteleone
05.2024 - 06.2025
Rooms Controller
Hotel Monteleone
02.2023 - 05.2024
Front Desk Agent
Hotel Monteleone
07.2021 - 02.2023
Front Desk Agent
Loews Hotels
05.2019 - 05.2020
Airline Trainee
ITI, Delta Air Lines
01.2018 - 03.2018
Travel Agency Trainee
Marsman Drysdale Travel, Inc.
05.2017 - 07.2017
Bachelor of Science - International Travel And Tourism Management
Lyceum Of The Philippines University