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Enthusiastic and results-driven qualified Bachelor of Commerce with 13 years of experience in administration, seeking a career in a growth-oriented organization to utilize acquired skills and knowledge in achieving organizational goals while attaining personal and professional growth. Result-oriented professional with over 13 years of experience in the fields of administration and facilities, front office management, room reservation, inventory on OTA admin stores, and stationery inventories. All cash handling, checking, and credit procedures; handling of vendors; housekeeping; security management; facility management; vehicle maintenance; and visitor management. A motivated and diligent team player utilizing excellent communication and interpersonal skills, with a strong analytical mindset, to learn quickly, analyze the situation, identify requirements, and provide solutions. A keen analyst with exceptional interpersonal skills, strong relationship management, team building, problem solving, and organizational abilities.

Front Office Manager with a proven track record in enhancing operational efficiency and executing strategic initiatives. Expertise in performance data analysis leading to increased revenue and improved customer loyalty. Skilled in coordinating guest services and managing multiple tasks, with strengths in conflict resolution and team coordination. Highly organized and detail-oriented, excelling in fast-paced environments.


  To carve a niche for myself at the top through teamwork, performance and competition, so as to be a part of result oriented professional team providing opportunities for career development.
  Greet guests in a warm & friendly manner and offer personalized services.
  Inform guests about shows, facilities, services and room amenities available at hotel.
  Anticipate and address guest's service needs.
  Listen to guest's complaints or concerns and resolve their issues in a timely manner.
  Arrange transportation for all the guests.
  Handle business center equipment.
  Attending all local and overseas calls
  Check-in
  Check Out
  Experienced in management of overall Front Office Operations, coordination with all other departments for better Guest Experience, Training & Research Development.
  Able to structure, create and build teams and motivate employees to perform to their maximum potential.
  Through knowledge of Front Office Operations and its effective application to achieve and overcome operations issues.

Organized office professional with top-notch administrative skills and solid background in Hotels & Resorts industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.

Results-driven Front Office Manager with 7+ years of hospitality experience, skilled in leading teams, enhancing guest satisfaction, and driving revenue growth. Known for balancing brand standards with a personal touch, fostering an environment where guests feel valued, and staff are motivated to excel. Thrives in high-volume, fast-paced settings, while maintaining exceptional service quality.

Paige Kelly

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Assistant Front Office Manager

Guest Service Manager

Assistant Front Office Manager

Guest Service Agent

Ocean Imports Coordinator

Ocean Export Logistics Coordinator

Assistant Manager

Education

Associates Business Management -

Skills

Timeline

Assistant Front Office Manager

Guest Service Manager

Assistant Front Office Manager

Guest Service Agent

Ocean Imports Coordinator

Ocean Export Logistics Coordinator

Assistant Manager

Associates Business Management -

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