Heather Parish
Simi Valley,CA
Summary
Front Office leader with experience directing operations in boutique and full-service environments up to 488 rooms. Proven ability to lead high-performing teams, drive guest satisfaction performance, and oversee operations as Manager on Duty. Ready to contribute operational leadership within a brand-driven hospitality organization.
Overview
17
17
years of professional experience
Work History
Assistant Front Office Manager
Hotel Angeleno
Los Angeles, CA
10.2023 - 09.2025
- Direct daily front office operations for a 210-room boutique property, leading and developing a 12-member team.
- Serve as Manager on Duty and act as department head in the absence of the Front Office Manager, overseeing operational decisions and guest resolution independently.
- Drive guest satisfaction initiatives by analyzing feedback trends and coaching team members on proactive service recovery.
- Led successful transition from Opera V5 to Opera Cloud, ensuring seamless implementation and team adoption.
- Developed and implemented a comprehensive front office training manual to standardize onboarding and operational procedures.
Assistant Front Office Manager
Burbank Marriott
Burbank, CA
09.2022 - 10.2023
- Oversaw front desk and bell operations for a 488-room full-service property, maintaining brand standards and operational efficiency.
- Acted as primary decision-maker during Manager on Duty shifts, handling escalated service recovery and operational challenges.
- Managed high-volume arrivals and departures during peak occupancy periods.
- Partnered cross-functionally with Housekeeping and Engineering to improve room readiness and service delivery.
Dual Property Front Desk Manager
Courtyard & Residence Inn
Austin, TX
03.2022 - 09.2022
- Directed front office operations across two properties totaling 449 rooms.
- Supervised and developed a 10-member team, reinforcing service standards and accountability.
- Managed scheduling and timecard oversight to support labor efficiency.
- Coordinated daily operations with Housekeeping and Maintenance to ensure seamless guest flow.
Legal Secretary
Travis County Attorneys Office
Austin, TX
04.2018 - 06.2022
- Drafted legal correspondence, including motions, pleadings, and notices.
- Assisted in trial preparation by compiling evidence and witness lists.
- Scheduled and made appointments for 4 attorneys.
Dual Property Restaurant Server
Champions Sports Bar Inside of the Marriott Hotel
Austin, TX
01.2015 - 03.2020
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat visits.
- Trained new team members on menu offerings and service standards, fostering a knowledgeable workforce.
Dual Property Front Desk Agent/Supervisor
Courtyard and Residence Inn
Austin, TX
10.2008 - 01.2015
- Supervised daily front office operations for a dual-property, 449-room hotel.
- Delivered exceptional customer service by addressing guest inquiries and resolving complaints efficiently.
- Trained new staff on front desk procedures, promoting consistency in service delivery across shifts.
Education
High School Diploma -
Akins High School
Austin, TX06.2004
Skills
- Front Office Operations Leadership
- Team Development & Training
- Occupancy-Based Labor Planning
- Guest Satisfaction & Service Recovery
- Brand Compliance & Standards
- Cross-Department Collaboration
- Opera (V5 & Cloud)
- Microsoft Office & PMS Systems
- Fluent in ASL
Timeline
Assistant Front Office Manager
Hotel Angeleno
10.2023 - 09.2025
Assistant Front Office Manager
Burbank Marriott
09.2022 - 10.2023
Dual Property Front Desk Manager
Courtyard & Residence Inn
03.2022 - 09.2022
Legal Secretary
Travis County Attorneys Office
04.2018 - 06.2022
Dual Property Restaurant Server
Champions Sports Bar Inside of the Marriott Hotel
01.2015 - 03.2020
Dual Property Front Desk Agent/Supervisor
Courtyard and Residence Inn
10.2008 - 01.2015
High School Diploma -
Akins High School