ERICK SANTOS
West Jordan,Utah
Summary
Experienced in the Customer Service industry with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences at all levels of an organization. looking to find a position that will allow me to utilize my education, experience and leadership qualities while providing me with the opportunity for education and personal growth within the company as well as allowing me to advance within the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandiser/Sales
PepsiCo
01.2023
- Responsible for controlling advertisements and related setups in grocery stores for specific items, as well as traveling to different stores to restock and remove items within stores to assist team effort and maintain excellent product image.
- Tasked with keeping clean customer environment, retagging shelves, and stocking new items upon delivery
- Responsible for ensuring customer satisfaction and promoting the look of success on product portfolio
- Keep RI at 95%
- Organize daily deliveries into back stock area and transfer to product output
- Build creative displays and other promotional items
- Maintain backrooms by organizing and consolidating back stock
Brand Execution Specialist
Swire Coca-Cola
01.2022 - 01.2023
- Responsible for controlling advertisements and related setups in grocery stores for specific items, as well as traveling to different stores to restock and remove items within stores
- Responsible for ensuring customer satisfaction and promoting the look of success on product portfolio
- maintain RI at 95%+
- Ensure First-time Picker success rate of 95%
- Organize daily Coca-Cola deliveries into back stock area
- Build creative displays and other promotional items
- Maintain backrooms by organizing and consolidating back stock
- Clean and organize shelves/aisles each day to provide a safe environment for consumers
- Maintain 100% MOD accuracy.
- Frequently inspected production area to verify proper equipment operation
Chemical Application Manager
Total Landscape Management
05.2018 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Cross-trained new employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Cleaned and prepared equipment necessary for projects.
- Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
- Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity.
Education
No Degree - Project Management
Climb Hire Internship
Remote08.2022
GED -
Granite Peaks
Salt Lake City, UT11.2011
Skills
- Project Management
- Problem Solving
- Creativity
- Teamwork
- Alpha/Beta, Pre-release testing
- Inventory/Resource Management
- Google Project Management Certificate
- Professional Scrum Master I Certificate
- MS Office/ Google Suites
- Stock replenishment
- Friendly and outgoing
- Vendor Relations
Certification
- Certified Professional Scrum Master, Scrum.org - August.2022
References
Shelice Doyle
Data Analyst : Swire Coca-Cola
801-935-0325
missshelice@outlook.com
Moriah Gayler
Direct Support Professional : Futures Through Choices
Riah_dawn@outlook.com
435-579-5322
Timeline
Merchandiser/Sales
PepsiCo
01.2023
Brand Execution Specialist
Swire Coca-Cola
01.2022 - 01.2023
Chemical Application Manager
Total Landscape Management
05.2018 - 08.2021
No Degree - Project Management
Climb Hire Internship
GED -
Granite Peaks
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