Erick Sotelo
Tucson,United States
Summary
Current / Motivated student looking to join the workforce to gain real world experience ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
2
2
years of professional experience
Work History
Crew Member
Burger King
07.2025 - 11.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions and processing payments accurately.
- Maintained cleanliness and organization of workstations and dining areas to enhance guest experience.
- Collaborated with team members to prepare food items in accordance with health and safety standards.
- Assisted in training new crew members on operational procedures and best practices.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Front Desk Agent
Las Palmas Travel
09.2024 - 10.2025
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
- Managed reservation systems to coordinate bookings efficiently and minimize scheduling conflicts.
- Provided information on hotel services, local attractions, and travel arrangements to enhance guest satisfaction.
- Conducted daily audits of front desk operations to maintain accuracy in financial transactions and reporting.
Crew Member
Taco Bell
05.2025 - 08.2025
- Monitored inventory levels, restocking supplies as needed to avoid shortages during peak hours.
- Implemented efficient workflow strategies to improve service speed during busy periods.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Team Member
Harkins Reel Deals, L.L.C
11.2024 - 02.2025
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Provided excellent customer service through solving problems and answering questions.
- Assisted new employees during training sessions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
Tire Technician
Rafael's Tire Shop LLC
01.2024 - 11.2024
- Balanced wheels, checked for correct fit, and rotated tires to maximize tire safety.
- Operated specialized machines used for mounting and dismounting tires from rims efficiently.
- Ensured that all safety procedures were followed while working on vehicles in the shop.
- Used hydraulic lifts safely to raise vehicles off the ground during repairs or maintenance activities.
- Advised customers on proper tire maintenance and repair services.
- Displayed excellent communication skills when interacting with customers regarding their service needs.
Education
Primavera online Hs
Tucson, United StatesSkills
- Customer service — Proficient
- Creativity and innovation — Proficient
- Teamwork and collaboration — Expert
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Clear communication
- Cash handling
Awards
Perfect Attendance Award, primavera online llc
Timeline
Crew Member
Burger King
07.2025 - 11.2025
Crew Member
Taco Bell
05.2025 - 08.2025
Team Member
Harkins Reel Deals, L.L.C
11.2024 - 02.2025
Front Desk Agent
Las Palmas Travel
09.2024 - 10.2025
Tire Technician
Rafael's Tire Shop LLC
01.2024 - 11.2024
Primavera online Hs