Erick Suarez
Warwick,NY
Summary
Accomplished Master Barber/Manager with a proven track record at Nice & Sharp Barbershop, enhancing client satisfaction and retention through exceptional customer service and interpersonal abilities. Fluent in Spanish, adept in cross-cultural communication, and skilled in appointment scheduling, I significantly contributed to a loyal clientele base and streamlined operations.
Overview
12
12
years of professional experience
Work History
Master Barber/Manager on Duty
Nice & Sharp Barbershop
07.2021 - Current
- Managed business customer service, responding to requests and concerns promptly.
- Maintained master calendar of appointments and employee shifts.
- Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
- Assisted in marketing efforts to attract new clients through social media promotions, special events, and community involvement.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
Licensed Master Barber
Gifted Hands Barbershop
09.2019 - 07.2021
- Contributed to a positive workplace culture by collaborating effectively with colleagues and actively participating in team meetings and training sessions.
- Showcased exceptional precision in performing various cutting techniques, resulting in high-quality haircuts tailored to individual preferences.
- Maintained clean workstations throughout the day by adhering to rigorous sterilization protocols after each service provided.
- Efficiently managed time-sensitive tasks such as shampooing multiple clients while ensuring their comfort and maintaining high-quality services.
- Handled cash transactions efficiently and accurately, maintaining accurate records of sales data for end-of-day reconciliations.
Barber
Greenwood Lake Barbershop
10.2012 - 08.2018
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Master of Science - International Business
SUNY Empire State College
Saratoga Springs, NY08.2026
Associate of Applied Science - Business Administration And Management
Orange County Community College
Middletown, NY12.2023
Skills
- Verbal communication strength
- Team Collaboration
- Customer safety
- Client consultation
- Interpersonal abilities
- Cross-cultural communication
- Fluent in Spanish
- Appointment Scheduling
- Time management skills
- Multilingual Proficiency
Golf
Play golf with clients to maintain a good relationship as well as network for potential clients.
Timeline
Master Barber/Manager on Duty
Nice & Sharp Barbershop
07.2021 - Current
Licensed Master Barber
Gifted Hands Barbershop
09.2019 - 07.2021
Barber
Greenwood Lake Barbershop
10.2012 - 08.2018
Master of Science - International Business
SUNY Empire State College
Associate of Applied Science - Business Administration And Management
Orange County Community College
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