Erick Ulloa
Newark,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Finance Manager
Army Reserve
02.2020 - Current
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Customer Service Manager
LA Fitness
10.2019 - 02.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
Education
Associate of Science - Civil Engineering
Essex County College
Newark, NJ01.2025
High School Diploma -
Barringer Academy Of S.T.E.A.M.
Newark, NJ06.2020
Skills
- Continuous Improvement
- Financial Management
- Strategic Planning
- Customer Relationship Development
- Verbal and Written Communication
- Coaching and Training
Accomplishments
- Used Microsoft Excel to develop disbursement tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved disbursing $56mil by completing a 10-month deployment with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Finance Manager
Army Reserve
02.2020 - Current
Customer Service Manager
LA Fitness
10.2019 - 02.2022
Associate of Science - Civil Engineering
Essex County College
High School Diploma -
Barringer Academy Of S.T.E.A.M.
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