ERICK URTECHO
Homestead,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Assistant/Inside Sales Representative
Infinity Air, Inc. / AllFlight Corporation
Miami, FL
09.2023 - Current
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Built and maintained relationships with peers and upper management to drive team success.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Warehouse Inventory Clerk
Dedienne Aerospace
Miami, FL
02.2022 - 08.2023
- Maintained accurate inventory records by updating computer databases, tracking product movement, and recording discrepancies.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Investigated discrepancies between physical count and computer records.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Shipping and Receiving Clerk
Illuminair Support Cor.
Medley, FL
08.2018 - 12.2021
- Received and stored goods in designated areas according to established procedures.
- Compiled data from inspection reports for review by Quality Assurance team.
- Inspected incoming goods to ensure conformity with purchase orders and quality standards.
- Reviewed all paperwork associated with each shipment prior to signing off on receipt of goods.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Coordinated scheduling between technicians, vendors, and customers for efficient completion of tasks within established timelines.
Sales Associate /Warehouse Worker
Aviation Airmotive, Inc.
Miami, FL
08.2017 - 08.2018
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, product, and service information.
- Worked with fellow sales team members to achieve group targets.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected incoming shipments for damage or discrepancies.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Associate of Science - Aviation Administration
Miami Dade College
Miami, FL05-2020
High School Diploma -
Homestead Senior High School
Homestead, FL06-2010
Bachelor of Science - Aviation Operations
Lynn University
Boca Raton, FLSkills
- Customer service
- Professional relationship building
- Proactive and Self-motivated
- Influencing others
- Coaching
- Team leadership
- Administrative support
- Shipping and Receiving
- Attention to detail
- Sales goals
- Inventory control
- Order picking and processing
- Teamwork and collaboration
- Marketing
- Audit processes
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
I enjoy flying my drone on my free time but I don't have a license yet.
love to attend seminars and learning news things that deals with aviation.
learning new recipes I love cooking.
i like to study meteorology and like to listen to ATC frequencies.
References
References available upon request.
Timeline
Sales Assistant/Inside Sales Representative
Infinity Air, Inc. / AllFlight Corporation
09.2023 - Current
Warehouse Inventory Clerk
Dedienne Aerospace
02.2022 - 08.2023
Shipping and Receiving Clerk
Illuminair Support Cor.
08.2018 - 12.2021
Sales Associate /Warehouse Worker
Aviation Airmotive, Inc.
08.2017 - 08.2018
Associate of Science - Aviation Administration
Miami Dade College
High School Diploma -
Homestead Senior High School
Bachelor of Science - Aviation Operations
Lynn University
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