Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Valdez

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Bar Manager

Post HTX
06.2021 - Current
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Heavy Equipment Mechanic

Cherry Companies
11.2018 - 06.2021
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Collaborated with team of technicians to complete projects and meet deadlines.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
  • Reassembled and tested equipment after repairs to verify function and performance.

Crew Member Team Leader

M&M Car Wash
01.2013 - 11.2018
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.

Education

No Degree - Computer Science

San Jacinto College
Houston, TX
12.2024

Skills

  • Inventory Management
  • Performance Monitoring
  • Diagnostic Skills
  • Time management
  • Customer service
  • Decision-making
  • Attention to detail
  • Customer retention
  • Sales promotion
  • Excellent communication
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Bar Manager

Post HTX
06.2021 - Current

Heavy Equipment Mechanic

Cherry Companies
11.2018 - 06.2021

Crew Member Team Leader

M&M Car Wash
01.2013 - 11.2018

No Degree - Computer Science

San Jacinto College

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Erick Valdez