Erick Vernotico
Prescott Valley,AZ
Summary
Professional Field Service Technician with a proven track record at Sterling Surface Technologies, Inc., excelling in problem-solving and troubleshooting. Enhanced customer satisfaction through tailored solutions and efficient on-site support. Skilled in equipment installation and repair, fostering strong client relationships while maintaining a positive attitude and commitment to safety for the past 35 years.
Overview
35
35
years of professional experience
Work History
Field Service Technician / Team Leader
Sterling Surface Technologies, Inc.
10.2004 - Current
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Field Service Technician
Bender Machine
08.1990 - 10.2004
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- On-Site Machining, Thermal Spray and Grinding for Central Impression Cylinders.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
Welding, Machining, Tool And Die
National Tooling And Machining Association
Santa Fe Springs, CA06-1989
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- On-Site Thermal Spray and Grinding
- Welding, Machining, Tool & Die
Timeline
Field Service Technician / Team Leader
Sterling Surface Technologies, Inc.
10.2004 - Current
Field Service Technician
Bender Machine
08.1990 - 10.2004
Welding, Machining, Tool And Die
National Tooling And Machining Association
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