Ericka Adkins
Dallas
Summary
Results-driven Claims Representative with experience handling high-volume claims, reviewing documentation, and ensuring accurate and timely processing. Skilled in customer service, problem resolution, and maintaining compliance with company policies while delivering a positive client experience.
Overview
11
11
years of professional experience
Work History
Senior Client Service Representative
TriumphPay
Dallas, TX
07.2020 - 08.2025
- Responded to inbound calls promptly, addressing customer inquiries and concerns.
- Supported financial operations by managing billing inquiries and processing payments.
- Oversaw daily operations, ensuring adherence to company policies and procedures for quality control.
- Maintained detailed records of client interactions, allowing for personalized follow-ups and targeted communications.
- Achieved high customer satisfaction by delivering prompt email and chat support. Enhanced communication flow, resulting in improved customer interactions. Contributed to a supportive environment through proactive assistance.
- Achieved high levels of data accuracy through diligent entry and verification processes. Improved data retrieval times by implementing organized filing systems.
Claims Representative
McKesson Specialty Health
Irving, TX
05.2019 - 06.2020
- Handled incoming health claims by reviewing, verifying, and processing customer information accurately.
- Verified patient eligibility, insurance coverage, and billing information.
- Investigated and resolved claim discrepancies, denials, and adjustments in a timely manner.
- Explained benefits, coverage details, and claim decisions clearly and professionally.
- Maintained accurate claim records while meeting productivity and quality standards.
Customer Service Representative
Waste Management
Lewisville, TX
05.2014 - 05.2019
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers on waste disposal policies and recycling programs.
- Enhanced customer satisfaction by providing knowledgeable product support.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Health And Wellness
Dallas County Community College
08-2023
High School Diploma -
Easterm Hills High School
Fort Worth, TX06-2010
Skills
- Call center experience
- Client relations
- Complaint handling
- Insurance claims review
- Microsoft office
- Time management
- Decision-making
- Exceptional communication
- Conflict resolution
- Teamwork and collaboration
- Multitasking
Timeline
Senior Client Service Representative
TriumphPay
07.2020 - 08.2025
Claims Representative
McKesson Specialty Health
05.2019 - 06.2020
Customer Service Representative
Waste Management
05.2014 - 05.2019
Health And Wellness
Dallas County Community College
High School Diploma -
Easterm Hills High School