Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolaisa Garcia

Las Vegas,NV

Summary

Professional client services expert driven by results. Proven ability to build strong client relationships and deliver exceptional service. Skilled in problem-solving, communication, and team collaboration. Adaptable to changing needs, ensuring consistent performance and client satisfaction.

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional with strong experience in maintaining clean, safe, and organized environments. Adept at using various cleaning tools and chemicals, ensuring high standards of hygiene. Strong team player focused on collaboration and achieving results, adaptable to changing needs. Dependable, with skills in floor care, waste management, and minor repairs. Demonstrates proactive approach to problem-solving and maintains positive attitude.

Experienced with general cleaning tasks, ensuring sanitary environment. Utilizes effective cleaning techniques and supply management. Strong understanding of teamwork and reliability in maintaining cleanliness standards.

Overview

15
15
years of professional experience

Work History

Senior Client Service Representative

Bank of America
05.2023 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Facilitated smooth account opening processes, making banking more accessible to new customers.
  • Educated customers on online banking features, promoting digital adoption and convenience.
  • Monitored customer accounts for fraudulent activity, enhancing security and trust.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.

Automotive Service Advisor

Walmart
01.2021 - 12.2024
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.

Customer Service Representative

CVS Pharmacy
06.2016 - 05.2021
  • Facilitated timely resolution of customer complaints, leading to high levels of customer loyalty and repeat business.
  • Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Resolved customer complaints with empathy and professionalism, improving store reputation.
  • Adhered to loss prevention policies, safeguarding company assets and reducing shrinkage.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Collaborated with team members to achieve sales targets, demonstrating teamwork and goal orientation.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Assisted management in creating employee schedules that ensured adequate staffing during peak hours without compromising operational efficiency.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Janitorial Assistant

General Power
01.2011 - 06.2016
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Promoted safety by promptly addressing spills and other potential hazards.
  • Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
  • Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
  • Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
  • Provided exceptional customer service to all facility visitors by promptly addressing their needs or directing them to the appropriate staff member for assistance.
  • Increased accessibility by keeping walkways and entrances clear of debris and obstructions.
  • Facilitated welcoming atmosphere by attending to details in guest and public areas.
  • Improved restroom sanitation, receiving positive feedback from building occupants.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Education

High School Diploma -

John C Fremont High School
Los Angeles, CA
06.2009

Skills

  • Customer service
  • Communication skills
  • Bilingual
  • Leadership
  • Time management
  • Sales experience
  • Call center experience
  • Client support
  • Service recommendations
  • Computer skills
  • Data entry
  • Administrative and office support
  • Professionalism and courtesy
  • Patience and empathy
  • Transaction processing
  • Listening and comprehension
  • Fraud detection
  • Financial software
  • Attention to detail
  • Crew supervision
  • Event support
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Friendly and outgoing
  • Customer engagement
  • Hospitality and accommodation
  • Excellent communication skills
  • Guest accommodations

Languages

English
Spanish

Timeline

Senior Client Service Representative

Bank of America
05.2023 - Current

Automotive Service Advisor

Walmart
01.2021 - 12.2024

Customer Service Representative

CVS Pharmacy
06.2016 - 05.2021

Janitorial Assistant

General Power
01.2011 - 06.2016

High School Diploma -

John C Fremont High School
Yolaisa Garcia