ERICKA ALLENSWORTH
ANTIOCH,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
9139 Transit Supervisor/Dispatcher
SFMTA
07.2023 - Current
- Supervises, directs, reviews, plans, and evaluates the work of subordinates
- Investigates service problems and takes corrective action
- Maintains transit services by coordinating schedule adjustment and operator activities
- Manages daily service delivery by balancing the available workforce to fill all
shifts/assignments and any necessary trainings
9172 Manager II -Asst. Dispatch Operations Manager
SFMTA
06.2022 - 07.2023
- Provides direction and supervision of transportation operations within Dispatch Operations
- Monitors and evaluates the effectiveness and efficiency of the service delivery system and identifies improvements
- Coordinates between Transit Divisions and other SFMTA work units to support effective customer service
- Manage Dispatch Supervisors and work with them on leadership skills and accountability
- Responsible for updating the Dispatch Standard Operating Procedures (SOP) manual to the needs of the agency
9139 Transit Supervisor/Dispatch Trainer
SFMTA
05.2021 - 06.2022
- Oversee all trainings and refresher training to ensure that dispatchers are following all standard operating procedures and CPUC regulations
- Offers classroom trainings with the use of PowerPoint presentations, written handout
materials and live demonstrations of the software program - Provides Intelex training for Dispatchers- Intelex is a software that the agency utilizes to
maintain incident/accident records
9139 Transit Supervisor/Metro Rail Operations
SFMTA
02.2018 - 05.2021
- Maintain transit services by coordinating schedule adjustments with central control and other transit supervisors
- Prepare different reports such as schedule adherence and accident/incident reports
- Supervise the activities of transit personnel and ensure that rules, policies, and procedures are followed
9172 Manager II Acting Asst. Superintendent
SFMTA
06.2017 - 02.2018
- Administers discipline by assisting with counseling, disciplinary investigations, and Skelly/grievance meetings
- Write reviews and a variety of reports, correspondence and instructions using various computer programs
- Act as Division Manager in his/her absence and perform all required duties
9139 Transit Supervisor/Lead Dispatcher
SFMTA
08.2015 - 06.2017
- Lead Dispatcher at Transit Division-Preparation of the daily assignment detail for Transit
Operators at various transit divisions – (i.e. rails and rubber tires), using specific computer
applications to prepare correspondence and reports. Transit service monitoring using
Trapeze, DriveCam and NEXTBUS - Manages daily service delivery by balancing the available workforce to fill all
shifts/assignments and any necessary trainings - Accustomed to a fast-paced work environment where quick decisions are made necessary
to fulfill on-time service delivery
9163 Transit Operator
SFMTA
08.2008 - 08.2015
- Safely transported passengers around San Francisco
- Operated transit vehicles (40’ motor coach, 40’ trolley coach, 60’ articulated motor coach, light rail vehicle, PCC)
- Collected fares, issued transfers, and responded to customers’ questions regarding fares, routes, and directions
Toll Collector
State of California-CalTrans
03.2007 - 08.2008
- Greeted customers, assessed toll fees and collected payment.
- Processed violations according to established policies and procedures.
- Processed toll payments and issued accurate receipts to motorists.
Education
Bachelor of Science - Business Administration
University of Phoenix
Oakland, CA10-2013
Skills
- Microsoft Office Suite
- Advanced skill in Trapeze
- NextBus
- Intelex
Certification
- Transportation Safety Institute (TSI) Certified Trainer
Timeline
9139 Transit Supervisor/Dispatcher
SFMTA
07.2023 - Current
9172 Manager II -Asst. Dispatch Operations Manager
SFMTA
06.2022 - 07.2023
9139 Transit Supervisor/Dispatch Trainer
SFMTA
05.2021 - 06.2022
9139 Transit Supervisor/Metro Rail Operations
SFMTA
02.2018 - 05.2021
9172 Manager II Acting Asst. Superintendent
SFMTA
06.2017 - 02.2018
9139 Transit Supervisor/Lead Dispatcher
SFMTA
08.2015 - 06.2017
9163 Transit Operator
SFMTA
08.2008 - 08.2015
Toll Collector
State of California-CalTrans
03.2007 - 08.2008
Bachelor of Science - Business Administration
University of Phoenix
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