Melvin Williams, Jr.
Pittsburg,CA
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency procedures and requirements.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
9139 Transit Supervisor
San Francisco Municipal Transportation Agency
San Francisco, CA
06.2021 - Current
- Advised personnel about accidents, weather conditions or other hazards.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
9163 Transit Operator
San Francisco Municipal Transportation Agency
San Francisco, CA
05.2011 - 06.2021
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Deescalated verbal altercations and fights between passengers.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Received and submitted passenger fares.
- Maintained safe driving habits to protect property and general public on roadways.
- Completed daily shift reports, noting incidents and other key information.
- Regulated vehicle speed and stoppages to meet expected schedules.
- Maintained passenger safety by reporting delays, mechanical issues and emergencies.
- Performed pre- and post-trip streetcar inspections, following company guidelines and protocols.
School Bus Driver
First Student Transportation
San Francisco, CA
04.2004 - 05.2011
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Provided safe and reliable school bus transportation service on fixed routes.
- Learned and followed school transportation procedures.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Assisted passengers in evacuation of bus in case of emergency.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Complied with local traffic regulations and safety requirements for bus operation.
- Reported bus malfunctions or repairs needed.
- Maintained order among passengers and explained safety rules and hazards.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Reported inappropriate and disruptive student behaviors to school administration.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Monitored traffic during bus stops to provide safe boarding by students.
- Acquired and maintained certification in basic first aid and CPR.
- Performed work assignments according to instructions received.
- Read maps and followed written or verbal driving directions.
- Prepared reports that stated total number of students, hours worked or mileage.
School Bus Driver
Laidlaw Transit
Richmond, CA
03.2003 - 04.2004
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Provided safe and reliable school bus transportation service on fixed routes.
- Learned and followed school transportation procedures.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Assisted passengers in evacuation of bus in case of emergency.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Operated motorized ramps and lifts to assist special needs students.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Reported accidents and completed required reports.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Complied with local traffic regulations and safety requirements for bus operation.
- Reported bus malfunctions or repairs needed.
- Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
- Maintained order among passengers and explained safety rules and hazards.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Reported inappropriate and disruptive student behaviors to school administration.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Monitored traffic during bus stops to provide safe boarding by students.
- Acquired and maintained certification in basic first aid and CPR.
- Performed work assignments according to instructions received.
- Read maps and followed written or verbal driving directions.
- Prepared reports that stated total number of students, hours worked or mileage.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
Education
GED -
Jefferson Adult Education Division
Daly City, CA05.2008
Skills
- Critical Thinking
- Providing Clear Directions
- Good Judgment
- Information Security
- Verbatim Transcription
- Verbal and Written Communication
- Active Listening
- Radio Frequencies Monitoring
- Problem-Solving
- Documentation and Reporting
- Decision Making
- Law Enforcement Collaboration
- Emergency Response Procedures
- Prioritizing Situations
- Information Relay
ICS Trained (Incident Command System)
Timeline
9139 Transit Supervisor
San Francisco Municipal Transportation Agency
06.2021 - Current
9163 Transit Operator
San Francisco Municipal Transportation Agency
05.2011 - 06.2021
School Bus Driver
First Student Transportation
04.2004 - 05.2011
School Bus Driver
Laidlaw Transit
03.2003 - 04.2004
GED -
Jefferson Adult Education Division