Ericka Aquino Acevedo

Responsible for safely transporting patients to and from the radiology department while ensuring comfort, safety, and timely coordination with medical staff. Serve as a key support member of the radiology team by facilitating patient flow, assisting with patient preparation, and maintaining compliance with hospital safety protocols.

• Safely transport patients via wheelchair, stretcher, or hospital bed to diagnostic imaging services including X-ray, CT, MRI, ultrasound, and interventional radiology.
• Communicate with radiology technicians, nurses, and physicians to coordinate patient arrival times and ensure efficient workflow.
• Verify patient identity and medical orders before transport to maintain compliance with hospital safety standards and HIPAA regulations.
• Monitor patient condition during transport and immediately report any changes or concerns to clinical staff.
• Assist patients with mobility, positioning, and comfort to ensure safe transfers between beds, stretchers, and imaging tables.
• Maintain strict infection control procedures including sanitizing transport equipment and adhering to PPE guidelines.
• Provide compassionate patient support, especially for elderly, injured, or anxious individuals undergoing diagnostic procedures.
• Navigate hospital systems and coordinate transports across multiple departments including emergency, inpatient units, surgical recovery, and radiology.

• Earned consistent recognition from supervisors for prioritizing patient safety and care while achieving timely patient transport.
• Enhanced department workflow by ensuring on-time patient delivery for imaging procedures, reducing delays in diagnostic services.
• Established strong professional relationships with nurses, technicians, and physicians through effective communication and dependable performance.

Worked in a high-volume logistics environment responsible for receiving, sorting, picking, packing, and shipping customer orders while maintaining strict productivity and safety standards.

Key Responsibilities

• Picked and packed customer orders using handheld scanners and warehouse management systems to ensure accurate order fulfillment.
• Operated within Amazon’s fast-paced distribution environment while meeting daily productivity targets and performance metrics.
• Performed quality control checks to verify product accuracy, condition, and packaging standards before shipment.
• Assisted with inbound and outbound logistics including unloading trucks, organizing inventory, and preparing shipments for delivery.
• Maintained clean and organized work areas in accordance with warehouse safety and operational guidelines.
• Collaborated with team members and shift supervisors to maintain efficient workflow and resolve inventory discrepancies.
• Utilized warehouse equipment such as pallet jacks, conveyor systems, and scanning devices.

Key Accomplishments

• Maintained high accuracy rates in order fulfillment while working under strict time constraints.
• Recognized for strong reliability and attendance in a fast-paced operational environment.
• Successfully handled large daily order volumes while maintaining productivity and safety standards.

Delivered high-quality customer service and technical support for telecommunications products and services while resolving account issues and maintaining customer satisfaction.

Key Responsibilities

• Assisted customers with account inquiries, billing concerns, service troubleshooting, and product information.
• Provided technical support for wireless devices, internet connectivity, and digital services.
• Educated customers on new products, service plans, and upgrades to enhance their overall service experience.
• Resolved customer complaints by identifying issues, researching solutions, and ensuring timely resolution.
• Maintained detailed records of customer interactions in internal CRM systems.
• Processed service changes, payments, and account updates while ensuring data accuracy.
• Consistently adhered to company service standards, privacy policies, and regulatory compliance requirements.

Key Accomplishments

• Maintained strong customer satisfaction scores through professional communication and effective problem resolution.
• Demonstrated ability to handle high call volumes while maintaining service quality and efficiency.
• Recognized for building customer trust and improving retention through knowledgeable service and support.

Provided direct patient care support and assisted healthcare professionals in delivering quality medical services. Played a vital role in patient monitoring, clinical assistance, and maintaining a safe healthcare environment.

Key Responsibilities

• Assisted nurses and medical staff with routine patient care including monitoring vital signs, assisting with mobility, and supporting daily patient needs.
• Prepared medical equipment and patient rooms to ensure readiness for examinations and procedures.
• Documented patient information and updates accurately in medical records according to facility protocols.
• Assisted with patient intake procedures including obtaining medical histories and recording basic health information.
• Ensured compliance with infection control procedures and sanitation standards.
• Provided compassionate support to patients and families while maintaining professionalism and confidentiality.
• Collaborated with multidisciplinary healthcare teams to support efficient patient care.

Key Accomplishments

• Developed strong patient care skills while supporting clinical staff in a fast-paced healthcare environment.
• Recognized for providing compassionate patient interaction and maintaining a high level of professionalism.
• Contributed to efficient clinical operations by assisting staff with patient monitoring and procedural preparation.