Ericka C James
Columbia,SC
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Versatile and hardworking, driven to improve productivity and customer relations with attention to detail and a professional demeanor. Highly organized and meticulous with experience in both medical and legal office settings.
Professional digital sales expert with proven track record of driving business growth through innovative digital strategies. Possesses strong focus on team collaboration and consistently achieves results by adapting to changing market needs and leveraging data-driven insights. Highly skilled in client relationship management and digital marketing techniques.
Overview
19
19
years of professional experience
Work History
Digital Sales Representative
Spectrum Communications
West Columbia, SC
07.2021 - Current
- Developed and executed targeted digital sales strategies to enhance customer engagement.
- Leveraged CRM tools to manage client relationships and track sales performance metrics.
- Collaborated with marketing teams to align digital campaigns with sales objectives.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Fostered strong client relationships, resulting in increased customer loyalty and repeat business.
- Improved customer satisfaction rates by addressing concerns promptly and providing personalized solutions.
- Secured new clients by delivering compelling presentations and product demonstrations.
Membership Auditor
Kelly Services / Blue Cross Blue Shield of South Carolina
Columbia, South Carolina
10.2020 - 07.2021
- Responsible for auditing group (smaller/large/complex) accounts to ensure premium payments and/or reimbursement accounts are processed/reported in timely/accurate manner.
- Audits subscriber accounts to ensure premium payments are within grace period.
- Resolves billing/payment problems, adjudicates insufficient and/or incorrect payments back to subscribers.
- Serve as primary contact with group regarding monthly reporting activities.
Inbound Receiving Warehouse Worker
Integrity Staffing Solutions/ Amazon Distribution Center
West Columbia, South Carolina
08.2019 - 10.2020
- Receive and track shipments
- Accommodate and carefully handle fragile merchandise
- Track and document exact shipment arrival and departure times; Tag and label merchandise
- Label and stockpile merchandise according to size, shape, and type.
- Box, wrap and pack merchandise in accordance with relevant procedures and standards
- Record and manage all impaired or damaged merchandise items
- Enter data in inventory and logistics software programs
Data Entry Billing Specialist
Find Great People LLC / Southeastern Freight Lines
Columbia, South Carolina
04.2019 - 07.2019
- Compiled, sorted, copied and verified the accuracy of data entered to complete freight bill.
- Located and input information found on bill of laden to assist in generating completed freight bill for various clients
- Maintained logs of activities of completed work.
Provider File Specialist
Blue Cross & Blue Shield of South Carolina
Florence, South Carolina
07.2015 - 01.2019
- Verified data integrity and accuracy.
- Managed a large volume of medical claims daily and ensured efficient processing.
- Maintained a learned knowledge of benefits claim processing, claims principles, medical terminology, procedures, HIPAA regulations and trained new staff on quality control procedures.
- Continually maintained & improved the company's reputation and positive image in the markets served.
Family Court Scheduling Clerk
Horry County Government
Conway, South Carolina
03.2007 - 05.2015
- Developed and implemented new process with electronic request which resulted in marked performance improvements in case management and scheduling.
- Developed strong working relationships with clerk personnel, attorneys and the family court judges through effective scheduling and communication skills.
- Supported program operations by preparing and updated documents, reports and spreadsheets.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Reduced overhead by taking on more responsibility with creative and administrative projects.
- Assisted administrative team members and court personnel with completing daily tasks to maintain a smooth workflow.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Family Court Clerk
Florence County government
Florence, SC
11.2006 - 03.2007
- Prepared and issued sentencing information and other orders of the court.
- Responded to inquiries from the public regarding court appearance, trial dates, judicial procedures and fines.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Located, checked in and pulled court records for scheduled hearings.
- Assisted administrative team members with completing daily tasks to maintain a smooth workflow.
Education
Bachelor of Arts - Legal Studies
Kaplan University
Davenport, IA01.2015
Bachelor of Arts - Legal Studies
Kaplan University
Davenport, IA01.2015
Associate of Applied Science - Paralegal
Kaplan University
Fort Lauderdale, FL01.2012
Skills
- Legal correspondence preparation
- Exceptional telephone etiquette
- Knowledge of civil procedure
- Written and verbal communication
- Administrative skills
- Drafting family court documents
- MS Office/ Data Entry (11,040 kpm / 9959%)
- Courtroom scheduling
- Court policies and programs
- Processing court documents
Timeline
Digital Sales Representative
Spectrum Communications
07.2021 - Current
Membership Auditor
Kelly Services / Blue Cross Blue Shield of South Carolina
10.2020 - 07.2021
Inbound Receiving Warehouse Worker
Integrity Staffing Solutions/ Amazon Distribution Center
08.2019 - 10.2020
Data Entry Billing Specialist
Find Great People LLC / Southeastern Freight Lines
04.2019 - 07.2019
Provider File Specialist
Blue Cross & Blue Shield of South Carolina
07.2015 - 01.2019
Family Court Scheduling Clerk
Horry County Government
03.2007 - 05.2015
Family Court Clerk
Florence County government
11.2006 - 03.2007
Bachelor of Arts - Legal Studies
Kaplan University
Associate of Applied Science - Paralegal
Kaplan University
Bachelor of Arts - Legal Studies
Kaplan University