Ericka Cole-pelzek

• Provide compassionate and efficient care to patients, supporting nurses and other healthcare professionals in delivering quality service

• As Health Unit Coordinator, managing patient admissions, updating medical records, and facilitating communication between patients, families, and medical staff.

•Documented patient care services by charting in designated areas.

• Reported changes in patient conditions to registered nurse or physician.
• Maintain patient records and assist with daily activities while ensuring smooth unit operations through strong organizational skills and attention to detail.

• Answered incoming calls and routed them to the appropriate departments or staff members.
• Coordinate and prioritize tasks, maintaining daily flow of the unit in a complex, rapidly changing environment.
• Communicate with staff, families, and other departments utilizing effective communication skills.
• Effectively coordinate communications involving incoming calls, pages and nurse call light system.
• Coordinate admissions, discharges and transfers of patients and maintains medical records and release of information for continuation of care.
• Effectively manage various administrative tasks such as entering patient charges, ordering supplies, and other duties as assigned.
• Demonstrate a high level of attention to detail which is critical when dealing with patient care.
• Assisted with patient and doctor scheduling while maintaining organized records and charts for efficient unit operations.
• Able to appropriately process the flow and events occurring within the unit.

• Assisted customers in selecting jewelry, answered product inquiries, and resolved customer issues to ensure satisfaction.
• Managed daily opening and closing procedures, handled transactions, and maintained store appearance.
• Enhanced customer experience by providing attentive service and fostering positive relationships.
• Provided accurate information about products, prices and services.
• Processed transactions and professionally handled customer complaints to ensure a positive shopping experience.

• Creates a welcoming environment by greeting guests, answering phone calls, directing visitors,
• and taking messages for employees
• Takes customer complaints or issues and pass them on to the appropriate parties
• Schedules and maintains the calendar of company executives
• Organizes and files company documents either electronically or with a paper filing system