Shanice Mcintosh
Orlando,USA
Summary
Nursing professional with extensive clinical and administrative expertise, demonstrating leadership and technical skills. Proficient in managing patient EMR updates and medication administration while collaborating with multidisciplinary teams to improve patient outcomes. Committed to delivering quality care with strong interpersonal abilities and a proven bedside manner. Experienced in documenting patient conditions to support effective healthcare delivery and enhance overall outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical-Surgical LPN /Health Unit Coordinator/CNA
AdventHealth
Winter Park, FL
05.2022 - Current
- Delivered patient education on medications and health conditions to improve understanding.
- Administered medications through oral, intravenous, or intramuscular routes per physician prescriptions.
- Performed wound care by changing dressings and applying necessary treatments.
- Executed nursing interventions in compliance with established standards and policies.
- Monitored vital signs to support effective postoperative recovery.
- Collaborated with healthcare team members to elevate quality of patient care.
- Assessed patient needs alongside social workers and therapists to refine care plans.
CNA - Certified Nursing Assistant
Gale Healthcare Solutions
Orlando, US
04.2019 - Current
- Conducted vital sign assessments, including blood pressure and temperature measurements.
- Documented patient care services through accurate charting in designated areas.
- Monitored patients for physical or emotional changes, reporting findings to medical staff promptly.
- Facilitated range of motion exercises and rehabilitative activities as directed by physicians.
- Responded promptly to patient call lights and addressed requests efficiently.
- Repositioned residents using proper body mechanics to prevent pressure ulcers.
Medical Front Desk Coordinator
Surgery Partners
Orlando, US
08.2021 - 03.2022
- Greeted guests and managed check-ins, verifying identification and payment methods.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Processed payments via cash, checks, debit and credit cards, and gift cards.
- Conducted nightly audits and balanced accounts to uphold PCI compliance.
- Trained new employees on software applications for front desk operations.
- Responded to guest emails regarding stay inquiries and special requests.
Medical Referral Specialist / Customer Service Representative
TTEC
Orlando, US
06.2019 - 08.2021
- Facilitated communication among hospitals, physicians, health plans, and patients to optimize referrals.
- Verified insurance coverage and secured necessary authorizations for patient services.
- Entered referral data and documented communications in information systems for accuracy.
- Scheduled patient appointments and provided assistance with medical portal password management.
CNA - Certified Nursing Assistant
Westminster Towers
Orlando, US
03.2018 - 06.2019
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
CNA - Certified Nursing Assistant
Orlando Lutheran Towers
Orlando, US
08.2017 - 08.2018
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assistant Floor Manager
Improved financial
Orlando, US
01.2017 - 08.2018
- Managed team of call center agents to achieve high service levels.
- Handled calls in absence of agents, monitored queue, and tracked inbound call activity.
- Maintained awareness among agents regarding inbound calls, wait times, and abandonment rates.
- Motivated agents through positive communication and constructive feedback.
Certified Nursing Assistant
Rosewood Health and Rehab Center
08.2014 - 08.2017
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reported changes in patient condition to registered nurse or physician.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assistant Store Manager
Little Caesars
Miami, US
06.2013 - 01.2017
- Recruited, trained, and supervised staff to enhance team performance.
- Managed budgets to ensure financial stability and compliance with regulations.
- Ensured adherence to licensing, hygiene, and health safety guidelines.
- Promoted and marketed business initiatives to boost visibility and growth.
- Oversaw stock levels and ordered supplies to maintain operational efficiency.
- Produced staff ratio to optimize workforce allocation and coverage.
- Handled customer inquiries and complaints to improve satisfaction and retention.
- Prepared staffing and sales reports while maintaining statistical and financial records.
Education
Diploma - practical nursing
Herzing University
Orlando, FL12-2024
High school diploma -
Miami Carol City Senior High School
Miami Gardens, FL06.2013
Skills
- Organizational skills
- Epic EMR proficiency
- Catheter care
- Insurance verification
- Computer literacy
- Customer service excellence
- Hospital operations
- ICD-10 coding
- Accounts receivable management
- Salesforce CRM expertise
- Geriatric care
- Licensed practical nurse
Certification
- CPR
- Certified Nursing Assistant (CNA), CNA239555
- license Practical Nurse PN5266093
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical-Surgical LPN /Health Unit Coordinator/CNA
AdventHealth
05.2022 - Current
Medical Front Desk Coordinator
Surgery Partners
08.2021 - 03.2022
Medical Referral Specialist / Customer Service Representative
TTEC
06.2019 - 08.2021
CNA - Certified Nursing Assistant
Gale Healthcare Solutions
04.2019 - Current
CNA - Certified Nursing Assistant
Westminster Towers
03.2018 - 06.2019
CNA - Certified Nursing Assistant
Orlando Lutheran Towers
08.2017 - 08.2018
Assistant Floor Manager
Improved financial
01.2017 - 08.2018
Certified Nursing Assistant
Rosewood Health and Rehab Center
08.2014 - 08.2017
Assistant Store Manager
Little Caesars
06.2013 - 01.2017
Diploma - practical nursing
Herzing University
High school diploma -
Miami Carol City Senior High School
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