Lisa Kane

Medical Receptionist (2015 - 2017)

Licensed Nursing Assistant (2017 - Present)

Unit Coordinator (2020 - 2025)

Surgical Scheduler (2024 - Present)

• Coordinate endoscopy procedures using multiple scheduling and electronic health record systems while ensuring appropriate sedation scheduling based on patient medical history and provider requirements.
• Verify patient demographics, insurance information, and medical records to ensure accurate registration and documentation.
• Perform patient intake, obtain vital signs, conduct glucose testing, and assist with laboratory specimen collection as needed.
• Process physician orders, maintain patient charts, and ensure timely and accurate clinical documentation.
• Manage high-volume telephone communications, respond to patient inquiries, and provide appointment and procedure instructions.
• Conduct appointment confirmation calls and coordinate pre-procedure requirements to support patient readiness and workflow efficiency.
• Collaborate with physicians, nurses, and ancillary departments to facilitate continuity of care and optimize patient scheduling.
• Maintain compliance with HIPAA regulations and organizational policies while handling confidential patient information.

• Provided emergency and non-emergency patient care and transportation in accordance with established medical protocols.
• Assessed patient needs, gathered critical information, and coordinated appropriate emergency response resources.
• Answered emergency calls, obtained essential medical and situational information, and prioritized responses based on urgency.
• Delivered Emergency Medical Dispatch services and communicated pre-arrival instructions to callers during critical situations.
• Monitored ambulance locations, unit availability, and operational status to support efficient deployment and resource management.
• Coordinated communication among emergency responders, healthcare facilities, and transport services to ensure continuity of care.
• Completed detailed patient care reports and maintained accurate medical documentation and records.
• Collected and verified patient demographic and insurance information while maintaining confidentiality and accuracy.
• Maintained ambulance readiness through equipment inspections, supply inventory management, and restocking.
• Demonstrated strong decision-making, multitasking, and communication skills in fast-paced, high-pressure environments.

• Scheduled patient appointments and managed front-desk operations in a busy healthcare environment.
• Answered multi-line telephone systems and assisted patients with questions and appointment needs.
• Coordinated diagnostic testing and specialty appointments with hospital departments and provider offices.
• Prepared patient charts and supporting documentation for physician review.
• Served as a liaison between patients, physicians, and hospital departments to facilitate efficient communication.