Ericka Cruz Resto
Humacao,Puerto Rico
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in global environment with dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in localizing talent to be able to serve teams internationally by understanding regional needs. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with empathy.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Shared Service Director
Jabil Inc
Santo Domingo, Dominican Republic
05.2018 - 08.2023
- Responsible for the creation of the purchasing, planning, customer service and quality shared service center
- Establish localization strategies for procedures of all regions served: Europe, Americas, Mexico, Asia
- Managed staff responsible for translation services of procedures and training into different regions internationally
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization - 300+ employees
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards internationally
- Improved company revenue by collaborating with marketing, sales and service departments.
Site Materials Manager
Pall Corporation
Fajardo, Puerto Rico
06.2013 - 04.2018
- Improved resource allocation to promote efficiency and deadline management.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Assessed areas of service concern and developed improvement plans.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Analyzed market and delivery systems to assess present and future materials availability.
- Generated reports on purchasing activities to support management decisions.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Materials Manager
Pall Corporation
Fajardo, Puerto Rico
07.2009 - 05.2013
- Improved resource allocation to promote efficiency and deadline management.
- Coordinated implementation of complete and raw product changes to facilitate successful launch and exceed customer expectations.
- Managed material flow through plants across global markets in support of lean manufacturing operations and measured cost management.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
Purchasing Manager
Pall Corporation
Humacao, Puerto Rico
05.2005 - 06.2009
- Adjusted procedures to maximize department effectiveness.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Purchased new products and oversaw inventory stocking and availability.
- Implemented multiple Information systems to improve the purchasing process (ARIBA / SAP)
- Monitored inventory levels and avoided shortages with timely replenishment of stock. $2M Reduction
Master Production Scheduler
Pall Corporation
Fajardo, Puerto Rico
08.2000 - 01.2005
- Supported development of automated system for distribution of sales orders and associated data.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Accomplished leadership through team building exercises and mentoring within departments.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Compiled stock overages reports to share with managers and suppliers to avoid excess waste and deliver timely refunds and returns.
- Devised and implemented efficient processes for production tracking and inventory control.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Education
BBA - Business
University of Puerto Rico
Rio Piedras, PR05.1998
Skills
- Global and International Staff Management
- Personnel Recruitment and localization
- Organization ans Personnel Leadership and Strategies
- Forecast Management
- Team Management
- Supply Chain Streamline
- Results Driven
- Financial Acumen and Budget Performance
- Interest in international culture growth and collaboration
Certification
- Certified SIx Sigma Black Belt
- Certified Public Accountant 20023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shared Service Director
Jabil Inc
05.2018 - 08.2023
Site Materials Manager
Pall Corporation
06.2013 - 04.2018
Materials Manager
Pall Corporation
07.2009 - 05.2013
Purchasing Manager
Pall Corporation
05.2005 - 06.2009
Master Production Scheduler
Pall Corporation
08.2000 - 01.2005
BBA - Business
University of Puerto Rico
- Certified SIx Sigma Black Belt
- Certified Public Accountant 20023
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