Ericka Dargan
Norfolk,VA
Summary
Accomplished Ice Cream Roller at Urban Ice Inc., adept in cleanliness and exceptional customer service, enhanced sales through personalized, delicious beverages. Skilled in cash handling and espresso machine operation, I fostered loyalty by resolving customer complaints efficiently. Collaborated effectively with team members, contributing to a positive, high-quality customer experience.
Overview
2
2
years of professional experience
Work History
Ice Cream Roller
Urban Ice Inc.
03.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Managed cash transactions accurately, ensuring proper handling of currency during shift changes and end-of-day reconciliation procedures.
- Provided memorable experiences for customers by engaging in conversation while skillfully preparing customized ice cream rolls.
- Maintained high levels of quality control by carefully monitoring ingredients for freshness and taste consistency.
Sandwich Artist
Narayankrupa Inc.
06.2022 - 03.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2024
Skills
- Cleanliness
- Exceptional customer service
- Opening and closing duties
- Cash Handling
- Adaptive and creative
- Order Taking
- Safe Food Handling
- Espresso machine operation
- Menu Memorization
- Team Player
- Friendly and outgoing
Timeline
Ice Cream Roller
Urban Ice Inc.
03.2024 - 08.2024
Sandwich Artist
Narayankrupa Inc.
06.2022 - 03.2024
High School Diploma -
Matthew Fontaine Maury High School
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