Ericka Diaz Morel

• Provide Spanish‑to‑English and English‑to‑Spanish translation for patients, staff, and medical documentation.

• Assist patients with check‑ins, appointment scheduling, and service inquiries.

• Enter patient information, and visit notes accurately into electronic systems.

• Support front desk operations by managing phone calls, verifying information, and maintaining organized records.

• Ensure confidentiality and professionalism in all patient interactions.

• Help streamline workflow by coordinating communication between patients and medical staff.

• Delivered high‑quality customer support for Verizon products, services, and billing inquiries.

• Assisted customers with device troubleshooting, service upgrades, and account changes.

• Maintained strong product knowledge to clearly explain plans, promotions, and solutions.

• Resolved customer concerns efficiently.