ERICKA DIAZ MOREL
New Rochelle
Summary
Bilingual International Business student at Berkeley College with strong communication, organizational, and analytical skills. Experienced in fast‑paced environments requiring accuracy, confidentiality, and professionalism. Skilled in translating, managing client inquiries, performing data entry, and supporting administrative operations. Known for a calm, friendly demeanor and the ability to multitask while maintaining high-quality service.
Overview
1
1
year of professional experience
Work History
Translator, Customer Service & Data Entry
Doctors United INC
Yonkers
12.2025 - Current
- Provide Spanish‑to‑English and English‑to‑Spanish translation for patients, staff, and medical documentation.
- Assist patients with check‑ins, appointment scheduling, and service inquiries.
- Enter patient information, insurance details, and visit notes accurately into electronic systems.
- Support front desk operations by managing phone calls, verifying information, and maintaining organized records.
- Ensure confidentiality and professionalism in all patient interactions.
Customer Service and Sales Representative
Atomic Promotions (Verizon)
09.2025 - 11.2025
- Delivered high-quality customer support for Verizon products, services, and billing inquiries.
- Assisted customers with device troubleshooting, service upgrades, and account changes.
- Maintained strong product knowledge to clearly explain plans, promotions, and solutions.
- Resolved customer concerns efficiently while meeting performance and satisfaction goals.
- Collaborated with team members to improve workflow and enhance customer experience.
- Managed multiple tasks simultaneously, including system updates and in-person inquiries.
Education
High School Diploma -
High School Maria Altagracia Jiménez Calderón
Santiago de los Caballeros, Dominican RepublicSome College (No Degree) - In Progress
Berkeley College
New York, NYSkills
- Customer Service & Support
- Teamwork & Collaboration
- Problem-Solving
- Multitasking
- Critical Thinking
- Attention to Detail
- Excellent Communication
- Friendly, Positive Attitude
- Calm Under Pressure
- Ethics and integrity
- Foreign language proficiency
Languages
- Spanish: Native
- English: Fluent
Timeline
Translator, Customer Service & Data Entry
Doctors United INC
12.2025 - Current
Customer Service and Sales Representative
Atomic Promotions (Verizon)
09.2025 - 11.2025
High School Diploma -
High School Maria Altagracia Jiménez Calderón
Some College (No Degree) - In Progress
Berkeley College