Ericka Downs
Richmond,VA
Summary
Energetic and motivated individual seeking to start a new beginning, very task oriented, work well with others and strive for high quality service and productivity, Adapt well to new environment and difficult situation. Knowledgeable on safety procedure, handling chemicals detergents and other cleaning supplies.
Overview
14
14
years of professional experience
Work History
Janitorial Lead
La Costena
Corn Island, Nicaragua
01.2015 - 07.2023
- Maintain a hygienic environment by sanitizing and disinfecting surface and equipment daily
- Ensuring the health and safety of traveler’s, staff and others at the airport
- Maintain and organize environment, complete daily duties efficiently, collect and remove trash and ensure a safe environment
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Contributed to a positive work environment through open communication channels among team members.
Waiter Associate
Arenas Beach
Corn Island Nicaragua
05.2009 - 11.2014
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stock racks and organized materials finished goods , material handler and count parts and relocate them .
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
Education
INAHD
Skills
- Time management
- Attention to detail
- Customer service
- Critical Thinking
- Quick learner
- Team player
- Respectful
- Hard working
- Cleaning expertise
- Restroom cleaning
- Sanitation standards
- Work scheduling
Languages
English
Elementary
Spanish
Elementary
Contact
Fremont, US 94536
Communication Skills
- English
- Spanish
Timeline
Janitorial Lead
La Costena
01.2015 - 07.2023
Waiter Associate
Arenas Beach
05.2009 - 11.2014
INAHD