Ericka Dueñas
Rapid City,SD
Summary
I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Expanding everyday with skill in providing comprehensive support to legal teams, including attorneys and paralegals. Strengths include strong organizational skills, ability to manage confidential information with discretion, and capability to adapt to changing priorities quickly. Contributed to improving office efficiency by streamlining document retrieval processes and enhancing communication channels within teams.
Overview
6
6
years of professional experience
Work History
Legal Secretary
Law Office of the Public Defender- Pennington Co.
Rapid City, SD
08.2024 - Current
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Photocopied all correspondence, documents and other printed materials.
- Received and disbursed incoming mail.
- Coordinated and scheduled meetings and telephone conferences.
- Facilitated communications by forwarding emails and transferring calls.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated multiple schedules using online calendaring system.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled confidential information with discretion and integrity.
- Notarized and drafted various documents for attorneys as a back up to legal secretaries
General Manager
Tropical Smoothie Cafe
Rapid City, SD
09.2018 - 07.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Rio Rancho
Rio Rancho, NM08-2016
Skills
- Spreadsheets
- Willingness to learn
- Client communication
- Calendar management
- Administrative support
- Mail handling, checking, and distribution
- Time management
- Multitasking and prioritization
- Multi-line telephone operation
- Office administration
- Professional demeanor
- Confidentiality
- Data verification – client contact information
- Dependability
Timeline
Legal Secretary
Law Office of the Public Defender- Pennington Co.
08.2024 - Current
General Manager
Tropical Smoothie Cafe
09.2018 - 07.2022
High School Diploma -
Rio Rancho
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