An enthusiastic, highly motivated individual with 11+ years' experience in roles that require proficiency in managing high volume operations while working collaboratively to exceed all standards. High energy and dedicated to upholding company values and establishing positive relations. Driven and reliable, with a meticulous and organized nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
World's Famous Parrot Lounge
10.2014 - Current
Delivers professional, friendly service in a fast-paced, high-stress environment, maintaining composure and accuracy.
Motivates and trains new staff to ensure that an exceptional food and beverage experience is executed, leading to a direct increase in loyal, repeat customers.
Trusted by ownership to support financial operations, maintaining accurate bookkeeping records and processing all vendor checks with precision.
Ensures cleanliness, safety, and compliance with sanitation and health standards.
De-escalates conflicts to maintain a safe, respectful environment for guests and staff.
Manages POS setup, pricing, and inventory to improve workflow efficiency.
Office Manager
HEAL Behavioral Health
02.2021 - 01.2022
Liaison between the owners, staff and clients. Coordinated communication between all departments to improve workflow and collaboration.
Managed vendor relations, contracts, and supply inventory to ensure smooth operations.
Maintained organized filing and record systems for efficient information access.
Engaged with clients daily, demonstrating empathy, professionalism, and confidentiality.
Residential House Manager
Tracie's Place
02.2017 - 06.2018
Supervised women in recovery, promoting accountability and healthy coping skills.
Used therapeutic communication and empathy to foster a safe, supportive environment for clients navigating crisis or instability.
Performed and documented urine screenings per confidentiality standards.
Facilitated communication between families, staff, and external healthcare providers to support resident needs.