Ericka Garcia
Los Fresnos,TX
Summary
Dynamic and results-driven Shift Leader at Tropical Smoothie Cafe with proven expertise in cash handling and team leadership. Skilled in conflict resolution and training, I consistently foster a positive work environment while maintaining safety protocols. Recognized for effectively managing inventory and enhancing customer satisfaction through thoughtful problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie Cafe
05.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Lead
Whataburger
09.2017 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certified - Medical Assistant
Kaplan College
Brownsville, TX09-2019
High School Diploma -
North Star Christian High School
Houston, TX11-2012
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Training assistance
- Team collaboration and leadership
- Conflict resolution
- Safety processes and procedures
- Inventory counts
Certification
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Tropical Smoothie Cafe
05.2022 - 09.2023
Lead
Whataburger
09.2017 - 10.2020
Certified - Medical Assistant
Kaplan College
High School Diploma -
North Star Christian High School