Ericka Gee
Jacksonville,FL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medtronic
Jacksonville, Florida
01.2022 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
Certified Nursing Assistant
Healthcare Center Of Jacksonville
Jacksonville, FL
04.2021 - 10.2021
- Strong Communication.
- Emergency Preparedness.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Emergency Dispatcher
ADT Security
Jacksonville, FL
01.2021 - 04.2021
- Handle incoming calls as efficiently as possible while maintaining positive and exceptional customer service and constantly entering information into the computer system with 99% accuracy and having team meetings to establish negative and positive feedback! Greet every customer with a personal and professional warming attitude! Process incoming calls and helping customers with trouble shooting.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Optimized productivity to improve on-time emergency response and life support.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented all details in system.
PSE Mail Processing Clerk
United States Postal Service
Jacksonville, FL
12.2019 - 01.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
Certified Nursing Assistant
Life Care Centers of America
Jacksonville, FL
05.2019 - 11.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Associate
Winn Dixie Plaza
Jacksonville, FL
12.2013 - 02.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Andrew Jackson High School
Certified Nursing Assistant
Affordable Training
7867 Lakeland Street Jacksonville Fl 32221Skills
Fluid Measurementundefined
Certification
CPR Certification
Additional Information
120-Hour Certified Nursing Assistant
Timeline
Customer Service Representative
Medtronic
01.2022 - 05.2022
Certified Nursing Assistant
Healthcare Center Of Jacksonville
04.2021 - 10.2021
Emergency Dispatcher
ADT Security
01.2021 - 04.2021
PSE Mail Processing Clerk
United States Postal Service
12.2019 - 01.2021
Certified Nursing Assistant
Life Care Centers of America
05.2019 - 11.2019
Customer Service Associate
Winn Dixie Plaza
12.2013 - 02.2016
High School Diploma -
Andrew Jackson High School
Certified Nursing Assistant
Affordable Training
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