Ericka Gee
Jacksonville,FL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medtronic
Jacksonville, Florida
01.2022 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
Certified Nursing Assistant
Healthcare Center Of Jacksonville
Jacksonville, FL
04.2021 - 10.2021
- Strong Communication.
- Emergency Preparedness.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Emergency Dispatcher
ADT Security
Jacksonville, FL
01.2021 - 04.2021
- Handle incoming calls as efficiently as possible while maintaining positive and exceptional customer service and constantly entering information into the computer system with 99% accuracy and having team meetings to establish negative and positive feedback! Greet every customer with a personal and professional warming attitude! Process incoming calls and helping customers with trouble shooting.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Optimized productivity to improve on-time emergency response and life support.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented all details in system.
PSE Mail Processing Clerk
United States Postal Service
Jacksonville, FL
12.2019 - 01.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
Certified Nursing Assistant
Life Care Centers of America
Jacksonville, FL
05.2019 - 11.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Associate
Winn Dixie Plaza
Jacksonville, FL
12.2013 - 02.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Andrew Jackson High School
Certified Nursing Assistant
Affordable Training
7867 Lakeland Street Jacksonville Fl 32221Skills
Fluid MeasurementObservation DocumentationElectronic RecordkeepingBedsore PreventionFeeding AssistanceInfection Prevention and ControlEmergency ResponseEmpathy and Compassionate CareCalm Under StressBasic Life SupportCNA CertificationCPR Certification
Certification
CPR Certification
Additional Information
120-Hour Certified Nursing Assistant
Timeline
Customer Service Representative
Medtronic
01.2022 - 05.2022
Certified Nursing Assistant
Healthcare Center Of Jacksonville
04.2021 - 10.2021
Emergency Dispatcher
ADT Security
01.2021 - 04.2021
PSE Mail Processing Clerk
United States Postal Service
12.2019 - 01.2021
Certified Nursing Assistant
Life Care Centers of America
05.2019 - 11.2019
Customer Service Associate
Winn Dixie Plaza
12.2013 - 02.2016
High School Diploma -
Andrew Jackson High School
Certified Nursing Assistant
Affordable Training