Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Art,crafting,music and grand children
Timeline
Receptionist

Ericka Gibson

Sutherlin,OR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Sunrise Enterprises
03.2021 - 02.2022

Customer service, stock and organization,decor, earned my DSP and CPR certification.

  • Developed customer service improvement initiatives to decrease customer wait times
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs

Customer Support Specialist

Driftwood Market
03.2014 - 09.2021

Cashier, stocking, ordering product, cooking, paying vendors, customer service.

  • Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.

Education

High School Diploma -

Tulare Adult School
Tulare, CA
05.1993

Skills

  • Analytical and Critical Thinking
  • Training and Development
  • Decision-Making
  • Self-Motivated
  • Cultural Awareness
  • First Aid/CPR
  • Good Telephone Etiquette
  • Organization and Time Management
  • Written Communication
  • Interpersonal Communication
  • Team building
  • Teamwork and Collaboration
  • Problem-Solving
  • Active Listening

Accomplishments

  • Owner Name: Spouse/Other:
  • MAILING ADDRESS:
  • Physical Address
  • City/State/Zip
  • Home Phone # Cellular #
  • Client E-mail Address
  • Employer Name / Phone Number
  • EMERGENCY CONTACT NAME/PHONE #
  • PAYMENT TERMS
  • Payment in full is required at me services are rendered
  • We accept cash, VISA, Mastercard, Debit card
  • Deposits are REQUIRED for emergency procedures
  • We DO NOT bill for our services
  • PLEASE READ AND SIGN/DATE BELOW:
  • I assume responsibility for all charges incurred in the care of my animal(s)
  • I also understand that payment is required at me of service and agree to those terms
  • Any remaining balance will accrue monthly interest at 1.5% ($1min) AND $3 monthly billing fee
  • I further acknowledge and agree that in the event of non-payment, or returned payment, the balance of my account may be turned over for collec on
  • In that event, all collec on and legal fees will be added
  • Signature of owner or agent:
  • Date:
  • Previous Veterinarian ini al ini al ini al ini al
  • We will need a copy of your drivers license or state ID for our records
  • Next page for animal informa on, Pet #1
  • Species: Cat Dog
  • Breed: Color:
  • Male Neutered male Female Spayed female
  • Has this animal ever been pregnant
  • NO Yes
  • Any known allergies or reac ons to any medica ons or vaccina ons
  • If yes, please explain:
  • Are you the original owner of this pet?
  • If no, how long have you had this pet?
  • Name: Species: cat dog
  • Breed: Color:
  • Female Spayed female Male Neutered male
  • Has this animal ever been pregnant
  • NO Yes
  • Any known allergies or reac ons to any medica ons or vaccina ons
  • If yes, please explain:
  • Are you the original owner of this pet?
  • If no, how long have you had this pet?
  • Name:
  • Date of Birth/Approx age:
  • Any lab work done in the last 12 months
  • If yes, what tests?
  • Date of Birth/Approx Age:
  • Any lab work done in the last 12 months
  • If yes, what tests?
  • Pet #2, DCLVS Guidelines - 185% of DHHS
  • TANF/OHP
  • DCLVS Guidelines - 185% of DHHS
  • Monthly 2 4 6 8
  • Annual 2 4 6 8
  • ULVS Staff Signature verifying qualifying paperwork

Additional Information

  • Umpqua Low-cost Veterinary Services , Income Qualificaiton Verifica on Sheet 2022 ULVS Income Guidelines Client #___________ Persons in Family Date: ____________ $ 2,595 $ 3,495 $ 4,395 $ 5,296 Feral Cat Program $ 6,196 Oregon Trail Card $ 7,096 SS/SSI/SSD disability $ 7,999 Unemployed $ 8,899 Senior Fixed Income For each addi onal person, add: $700

Art,crafting,music and grand children

I enjoy painting, drawing, and listening to music. More importantly to share with my 4 grand daughters.

Timeline

Customer Service Specialist

Sunrise Enterprises
03.2021 - 02.2022

Customer Support Specialist

Driftwood Market
03.2014 - 09.2021

High School Diploma -

Tulare Adult School
Ericka Gibson