ERICKA GOMEZ
Savannah,Georgia
Summary
Reputable Accountant skillful in valuing prospects and using diverse statistical techniques. Well-versed in generating models and forecasting trends. Key financial team member valued for insight and input into financial decisions. Versatile accounting professional with 3 years of experience and proficiencies in account management and reporting. Well-versed in updating and standardizing controls and streamlining procedures to increase productivity and reduce errors in accounting files. Offers advanced abilities with QuickBooks Pro and Microsoft Office. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon DSP
Naples, FL
01.2023 - 09.2023
- Delivered rush merchandise on tight schedules to meet customer targets.
- Checked tires for proper inflation before leaving on each route.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Assisted warehouse personnel in packing orders when necessary.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Customer Service Representative
Home Depot
Hialeah
05.2021 - 11.2022
- In the Home Depot customer service desk, we were required to make big orders that were worth more than $500 and deal with customer returns and complaints
- I also would bring out the orders to the customers and provide excellent customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Made outbound calls to obtain account information.
Warehouse Associate
Amazon Logistics
Miami Gardens
07.2020 - 05.2021
- As a warehouse associate, I was packing out merchandise and stocking products
- I had to use heavy machinery such as a pallet jack and work under any conditions.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Remote Customer Service Representative
Agero Roadside Assistance
Remote
04.2020 - 07.2020
- Agero is a roadside assistance company that helps insurance customers get assistance on the road
- Weather it is a flat tire, their battery failed, or got into an accident I was able to provide help by sending assistance to them over the phone.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set up and activated customer accounts.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed strong customer relationships to encourage repeat business.
Cashier
Wingstop
Hialeah
03.2019 - 02.2020
- I helped customers order their food and always made sure their food was on point
- Provided the best customer service and cleanliness to the store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Associate - Accounting
Florida National University
04.2023
Skills
- Computers
- Customer Service
- Bilingual
- Sales
- Rapid Learner
- Microsoft office (word, powerpoint, excel,etc)
- Quality Assurance
- Order Verification
- Package Scanning
- Product Knowledge
- Data Entry
- Bookkeeping
- Tax Preparation
- Financial Analysis
- Payroll Administration
- Cash Flow Analysis
- Budget Analysis
- GAAP Accounting
- Regulatory Compliance
- Financial Reporting
Accomplishments
- Graduated with a Cum Laude Associates Degree in Accounting.
Languages
English
Native/ Bilingual
Spanish
Full Professional
Affiliations
- Solving math equations is something I consider a great activity
- I enjoy keeping a clean environment surrounding my area
References
References available upon request.
Timeline
Delivery Driver
Amazon DSP
01.2023 - 09.2023
Customer Service Representative
Home Depot
05.2021 - 11.2022
Warehouse Associate
Amazon Logistics
07.2020 - 05.2021
Remote Customer Service Representative
Agero Roadside Assistance
04.2020 - 07.2020
Cashier
Wingstop
03.2019 - 02.2020
Associate - Accounting
Florida National University