Melissa Mercer-Harris
Las Vegas,NV
Summary
Delivery professional with extensive experience at Home Depot, recognized for excellence in customer service and team leadership. Expertise in logistics and route management leads to optimized delivery schedules and high accuracy. Strong communication skills and focus on process improvement drive exceptional client satisfaction and operational efficiency.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
Las Vegas, Nevada
05.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Followed safety protocols during loading and unloading of deliveries.
- Provided excellent customer service during interactions at delivery sites.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
Delivery Driver
Door Dash
Las Vegas, Nevada
04.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Managed delivery schedules to optimize transportation routes effectively.
- Assisted in loading and organizing packages for smooth operations.
- Provided excellent customer service during interactions at delivery sites.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Delivery Driver/Full Service Shopper
Sparks
Las Vegas, Nevada
08.2023 - 04.2025
- Delivered groceries to customers promptly and accurately across designated routes.
- Communicated with customers to confirm delivery details and address concerns.
- Navigated efficiently using GPS systems to optimize delivery routes.
Supervisor House Cleaner
M&M Janitorial Services
08.2013 - 03.2020
- Supervised staff to ensure efficient workflow and adherence to company policies.
- Coordinated scheduling and assignments to meet production demands and deadlines.
- Trained new employees on operational procedures and safety protocols effectively.
- Monitored inventory levels and coordinated restocking of photography supplies promptly.
- Implemented process improvements to enhance team productivity and service quality.
- Resolved customer inquiries and issues, maintaining high satisfaction standards consistently.
- Conducted regular performance evaluations to provide feedback and support development.
- Collaborated with management to align team goals with company objectives efficiently.
Plumbing Manager
Lowes
North Las Vegas, Nevada
05.2011 - 11.2015
- Trained staff on plumbing techniques and safety regulations.
- Coordinated inventory management for plumbing supplies and equipment.
- Supervised plumbing team in daily operations and project execution.
- Implemented process improvements to enhance service quality and efficiency.
- Maintained compliance with local plumbing codes and regulations.
- Assisted customers with product selection and plumbing advice.
- Developed schedules to optimize team workflow and ensure timely service.
- Collaborated with store management to align plumbing department goals with overall objectives.
- Adhered strictly to safety protocols when performing inspections or repairs onsite.
- Collaborated closely with other departments such as engineering or construction teams to ensure successful completion of projects.
- Negotiated contracts with vendors for purchase of materials needed for repairs or upgrades.
Customer Service Manager
Home Depot
02.1995 - 01.2011
- Led customer service team to enhance service quality and efficiency.
- Gave pay increases
- Write weekly schedules
- Give training in cash handling, product and procedure knowledge
- Continuously train on how to deliver exceptional customer service and ensure it is always done.
- Give performance writeups when needed
- Give awards monthly for, Employee of the Month, Cashier with the most accuracy, Best Attendance, Cashier who trained the most on learning other Departments, and product knowledge
- Handle large amounts of cash and drops to vault
- Handle customer complaints
- Trained new staff on company policies and customer interaction techniques.
- Managed inventory levels to ensure product availability for customers.
- Resolved customer complaints through effective communication and problem-solving.
- Implemented training programs to improve staff performance and knowledge.
- Monitored customer feedback to identify areas for service improvement.
- Coordinated with other departments to streamline service processes and operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Developed schedules to optimize team coverage during peak hours.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Department Manager (Paint Department & Home Decor)
Home Depot
02.1995 - 01.2011
- Writing and giving daily/weekly department work lists to each associate.
- Oversee Department
- Work Reports (Inventory, Clearance, Mgr. Clearance, Markdowns, GM ROI, ROI, Turns, PNL, Price Changes, and many more.
- Monitor Inventory
- Make weekly sales plans and monthly sales plans
- Empower my associates and boost morale
- Boost associate morale
- Award associates who go above and beyond their work duties
- Give Training awards
- Mix and match paint, manually and using a computer and color match eye computer.
- Maintain an open-door policy
- Empower associates by giving them more responsibility by showing them how to work a report 1x a month.
- Down stock product from over heads using a ladder, order picker or reach truck
- Cut different types of blinds for customers to their custom measurements. Including Faux wood, wood, roll-up, verticals, and horizontal blinds.
- Place and review special orders
- Work with vendors
Inventory Management (for all Departments)
Home Depot
02.1995 - 01.2011
- Order products for departments
- Do manual on-hands counts
- Do price changes and replace stickers on the shelves
- Compare physical on-hands vs. book on-hands
- Perform Audits
Receiving Supervisor
Home Depot
02.1995 - 01.2011
- Unload pallets of product and load trucks using a Raymond Slip Machine
- Put pallets of product in rollbacks
- Stage product to go out to the floor
- Key Rec
- RTV
- Markdown damaged product
- Schedule other associates
- Training
- Schedule and work with companies to bring our product
- Transfers
- Pallet recycling
- Give performance reviews
- Drive the reach truck and use the Electric Rabbit Pallet Jack
- Perform cardboard bails
Returns Lead
Home Depot
02.1995 - 01.2011
- Oversee returns desk
- Train cashiers
- Handle customer complaints
- Do returns
- Weekly Schedule
- Give performance reviews
Cashier Trainer
Home Depot
02.1995 - 01.2011
- Train cashiers
- Train new employees
Cashier
Home Depot
02.1995 - 01.2011
- Handle cash
- Learn product knowledge and procedures
Safety and Shrink Supervisor
Home Depot
02.1995 - 01.2011
- Supervised daily operations and maintained store standards for customer satisfaction.
- Ensured compliance with safety regulations and company policies.
- Conducted regular safety inspections and identified potential hazards.
- Trained employees on proper safety procedures and usage of equipment.
- Developed and implemented safety training programs for staff.
- Investigated incidents and prepared detailed reports for management review.
- Collaborated with management to enhance workplace safety culture.
- Monitored safety equipment and ensured proper maintenance protocols were followed.
- Facilitated emergency response drills to prepare staff for potential incidents.
- Conducted safety and hazard inspections of work sites.
- Monitored employee activities to ensure adherence to established safety protocols.
- Investigated accidents in the workplace and reported findings to management.
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Provided guidance on safe work practices, such as proper lifting techniques, use of personal protective equipment.
Cashier Trainer
Burlington Coat Factory
01.1993 - 01.1997
- Train veteran Cashier's
- Trained New Hires
- It was supposed to be for a few weeks but turned into a year-long. (Temp job/2nd job)
Audit Supervisor/Auditor
Commercial Service Systems
01.1992 - 01.1994
- Write Reports on the Company's Audit and findings.
- Perform audits
Supervisor
Southwest Photographic
01.1991 - 01.1994
- Help set up for photo shoots.
- Take photos for school pictures, proms, dances, special events, and sports event games (Raiders, Lakers)
- Cash Handling (2nd job)
Barmaid/Bartender
Sugars Bikini Bar/Lounge
01.1990 - 01.1994
- Served beverages and food efficiently to customers at a busy bar.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted with inventory management, ensuring adequate stock levels of supplies.
- Engaged with customers to provide excellent service and build rapport.
- Collaborated with kitchen staff to ensure timely food delivery to patrons.
- Handled cash transactions accurately and processed payments seamlessly.
- Trained new staff on bar operations and customer service standards.
Cashier/PBX Operator
Best Products
01.1990 - 01.1993
- PBX Operator
- Cashier
- Pickups -Special Orders
- Jewelry
Ride Operator/Operations Lead
Knott's Berry Farm
Buena Park, California
02.1986 - 02.1990
- Operated and monitored ride systems for guest safety and enjoyment.
- Assisted guests with boarding and disembarking from rides efficiently.
- Conducted routine safety checks and maintenance on ride equipment.
- Monitored guest behaviour while riding attractions.
- Provided customer service to guests in a friendly manner.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Pulled down safety bars and secured riders according to specified attraction details.
- Assisted with loading, unloading, and securing passengers on rides.
Customer Service Representative
The Edge (Art Gallery)
Fullerton, California
01.1986 - 01.1988
- Assisted customers with inquiries about artwork and exhibitions.
- Handled transactions using point-of-sale systems efficiently.
- Maintained gallery cleanliness and organized displays regularly.
- Provided information about art pieces to enhance visitor experience.
- Resolved customer complaints and issues in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BBA - Business Administration with a Concentration in Entrepreneurship
Strayer University
Remote03-2026
MBA - Bussiness Adminstration
Strayer University
Remote03-2026
Certificate - Health and Fitness, Calisthenics and Plyometrics, Customer Service Skills, Law of Attraction and Self Hypnosis, Crypto & NFT Expert, Certified Blockchain Security Examiner
Alison Online Courses
remote06.2023
Associate of Applied Science - Nursing LVN
Concorde Career College/South Coast Pacific College
Garden Grove, CA01.1998
CNA-Certified Nursing Assistant, MA- Medical Assistant Back Office, Home Health Care - CVT Career Vocational Training Certificate, Pharmacology, Pre- LVN
ROP Regional Occupational Program
Anaheim, CA01.1993
High School Diploma -
John F. Kennedy High School/Tracy High School
La Palma, CA04-1990
Skills
- Excellent customer service skills
- Good interpersonal skills
- Communication skills
- Ability to maintain good client relationships
- Sound knowledge in managing a productive team
- Team building
- Problem solving
- Decision-making
- Humanities
- Data entry
- Computers
- Customer service
- Training
- Money handling
- Self-starter, driven
- Effective
- High accuracy
- Inventory management
- Healthcare knowledge
- Process improvement
- Data analysis
- Fuel efficiency
- Quality assurance
- Route management
- Load securing
- Responsible driver
- Clear communication
- Product promotion
- Delivery scheduling
- Logistics
- Delivery logging
- Retail logistics
- Safe driving
- Local routes
- GPS operation
- Payment collection
- Point-of-sale system
- Weather adaptability
- Courteous and polite demeanor
- Shipping and packaging
- Conflict resolution
- Health protocols
- Digital marketing
- Team leadership
- Effective communication
- Local delivery
- Clean driving record
- Goods transport
- Dependable and reliable
- Stocking and inventory
- Vehicle maintenance
- Loading and unloading
- Delivery schedule development
- Excellent sense of direction
- HAZMAT endorsement
- Teamwork and collaboration
- Trip planning
- Pallet jack and hand truck operation
- Multitasking and organization
- Vehicle cleaning and maintenance
- GPS navigation
- Route planning
- Skilled forklift operator
- Adaptability and flexibility
- Cash transaction handling
- Equipment operation
- Package scanning
- Traffic laws
- Current CDL license
- Mileage tracking
- Time management skills
- Record keeping
- Client relationship management
- Defensive driving
- Forklift operation
- Shopping orders
- Exceptional written and verbal communication skills
- Order picking and processing
- Defensive driver training
- Problem-solving
References
- Tylisha Davis, Truly Cleaning, Typinklisha3@gmail.com, (702)583-0448
- Isaac Abbott, Convention, Abbottjr7@gmail.com, (702)596-3446
- Anthony Mack, OSM Worldwide, anthonymackmook@gmail.com, (725)710-3629
- Chenice Bridges Shooks, Renote, chanice.shooks33@gmail.com, (725)599-6095
Secondary Phone
(702)489-1869
Affiliations
Competitive Swimmer, Gym time daily, music, writing, creating and publishing Coloring books and sel-help books for Amazon.
Accomplishments
- Maintained on presidents list highest honor roll entire time in college.
Certification
- see education on resume.
Timeline
Delivery Driver/Full Service Shopper
Sparks
08.2023 - 04.2025
Delivery Driver
Instacart
05.2023 - Current
Delivery Driver
Door Dash
04.2023 - Current
Supervisor House Cleaner
M&M Janitorial Services
08.2013 - 03.2020
Plumbing Manager
Lowes
05.2011 - 11.2015
Customer Service Manager
Home Depot
02.1995 - 01.2011
Department Manager (Paint Department & Home Decor)
Home Depot
02.1995 - 01.2011
Inventory Management (for all Departments)
Home Depot
02.1995 - 01.2011
Receiving Supervisor
Home Depot
02.1995 - 01.2011
Returns Lead
Home Depot
02.1995 - 01.2011
Cashier Trainer
Home Depot
02.1995 - 01.2011
Cashier
Home Depot
02.1995 - 01.2011
Safety and Shrink Supervisor
Home Depot
02.1995 - 01.2011
Cashier Trainer
Burlington Coat Factory
01.1993 - 01.1997
Audit Supervisor/Auditor
Commercial Service Systems
01.1992 - 01.1994
Supervisor
Southwest Photographic
01.1991 - 01.1994
Barmaid/Bartender
Sugars Bikini Bar/Lounge
01.1990 - 01.1994
Cashier/PBX Operator
Best Products
01.1990 - 01.1993
Ride Operator/Operations Lead
Knott's Berry Farm
02.1986 - 02.1990
Customer Service Representative
The Edge (Art Gallery)
01.1986 - 01.1988
BBA - Business Administration with a Concentration in Entrepreneurship
Strayer University
MBA - Bussiness Adminstration
Strayer University
Certificate - Health and Fitness, Calisthenics and Plyometrics, Customer Service Skills, Law of Attraction and Self Hypnosis, Crypto & NFT Expert, Certified Blockchain Security Examiner
Alison Online Courses
Associate of Applied Science - Nursing LVN
Concorde Career College/South Coast Pacific College
CNA-Certified Nursing Assistant, MA- Medical Assistant Back Office, Home Health Care - CVT Career Vocational Training Certificate, Pharmacology, Pre- LVN
ROP Regional Occupational Program
High School Diploma -
John F. Kennedy High School/Tracy High School