Monique Green
Edmonds,WA
Summary
I'm a smart, hardworking, fun and passionate job seeker with strong organizational skills eager to secure a position at your company!
I'm extremely detail orientated and a "100% ALL IN" team player, able & willing to handle multiple projects simultaneously with accuracy. I prefer full time (but can work part time), and my flexibility means I can work different shifts, any hours.
My eclectic work experiences shown on my resume and my unique life experiences makes me a wonderful addition to your team. I look forward to meeting you and your hiring team!
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon DSP
11.2023 - 02.2024
- Quickly and efficiently loaded Amazon truck and properly secured items to prevent damage to packages out for delivery.
- Completed on-time deliveries during Amazon's PEAK season, choosing the most efficient ways to safely complete route.
- Delivered packages to customer doorsteps and business offices, in neighborhoods I quickly had to became familiar with.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained upbeat, positive attitude in Amazon's busy, customer-focused environment.
- . Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing Amazon during interactions with customers.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather (snow and icy) conditions, traffic patterns, or supervisors' requests.
Office Manager
Bellevue Square Dental Care
01.2020 - 09.2021
- Provided exceptional customer service when scheduling appointments & addressing patient inquiries or concerns via phone calls or email correspondence.
- Efficiently & effectively managed invoicing & billing for busy office during COVID restrictions.
- Greeted patients, with positive, upbeat demeanor. Sensing patients fears, calmly talked them through their appointment.
- Effectively and calmly resolved patient concerns or complaints, maintaining excellent patient relations and promoting ongoing loyalty to clinic.
- Ordered, organized and maintained office supplies and materials needed, streamlining efficiency for clinic.
Office Manager
Bellevue Family Dentistry
10.2015 - 12.2019
- Provided exceptional customer service when scheduling appointments & addressing patient inquiries or concerns via face to face, phone calls or email correspondence.
- Greeted patients and got to know them and their families.
- I always performed my duties by keeping an upbeat and positive demeanor.
- Effectively and calmly resolved patient concerns or complaints, maintaining excellent patient relations and promoting ongoing loyalty to clinic.
- Efficiently and effectively managed invoicing & billing
- Ordered, organized and maintained office supplies and materials needed, streamlining efficiency in clinic.
- Supported Dentist in accomplishing their goals through diligent administrative assistance.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Sales Associate and Store Manager
Bob's Lake City Liquor And Wine
11.2012 - 10.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service and providing welcoming store environment.
- Helped customers locate products quickly and checked them out efficiently while adhering to WA State Liquor store handling policies.
- Ran Lotto system and processed mandatory reports for state as required.
- Monitored and maintained inventory and organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about products.
Skills
- Office Administration, Management & Operations
- Appointment Scheduling; Insurance & Patient Billing
- Excellent Customer Service Skills
- Dependable and Reliable
- Highly Organized & Excellent at Organizing & Multitasking
- Excellent Time Management & Problem-Solving Skills
- Punctual and Reliable
- Competent Administrative Support
- Professional, Calm and Courteous with a Keen Eye for Detail
- Excellent Sales Experience, Inventory Control and Product Ordering
- Driving & Package Delivery; Safe and Clean Driving Record
Timeline
Delivery Driver
Amazon DSP
11.2023 - 02.2024
Office Manager
Bellevue Square Dental Care
01.2020 - 09.2021
Office Manager
Bellevue Family Dentistry
10.2015 - 12.2019
Sales Associate and Store Manager
Bob's Lake City Liquor And Wine
11.2012 - 10.2015