Ericka Green
Waycross,GA
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Anxious to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
911 Emergency Dispatcher
Pierce County Board Of Commissioners
Blackshear, GA
07.2021 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Public Safety Training Instructor
Dept. Of Juvenile Justice
Decatur, Ga
03.2018 - Current
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Created and oversaw mandatory annual training programs for operations.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed programs to increase employee engagement and productivity.
Juvenile Correctional Officer
Dept. Of Juvenile Justice
Waycross, Ga.
08.2009 - 03.2018
- Conducted security checks of juvenile offenders and living areas.
- Searched building and grounds, living quarters, and work areas for contraband.
- Responded to inquiries from juvenile offenders
- Responded to emergency situations and de-escalated hostile confrontations.
- Administered drug tests.
- Established positive working relationships and maintained boundaries with juvenile offenders.
- Completed intake paperwork, and searches.
- Conducted routine and emergency head counts.
- Provided assistance and guidance to juvenile offenders regarding daily activities.
- Prepared reports to document incidents and violations.
- Escorted juvenile offenders to and from assigned room to hospitals, and medical appointments.
- Restrained juvenile offenders when disturbances required physical intervention.
- Observed behavior of juvenile offenders individually and in groups.
- Observed and supervised juvenile offenders throughout visits, meal time, recreation, phone calls, and showers.
Correctional Officer
Cornell Companies
Folkston, GA
08.2007 - 07.2009
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised inmates during meals, recreation and other activities.
- Investigated and responded to incidents of inmate misconduct.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Conducted routine and emergency head counts.
- Received and accounted for personal possessions and determined inmate work assignments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ03.2024
Associate of Applied Science - Criminal Justice
Coastal Pines Technical College
Waycross, GA01.2019
High School Diploma -
Hilliard Middle-Senior High School
Hilliard, FL05.2002
Skills
- Customer Inquiries
- National Crime Information Center (NCIC)
- Positive Reinforcement Strategies
- Strong English Language Skills
- Critical Thinking
- Office Supplies and Inventory
- Safety Awareness
- Different Learning Styles
References
Ophelia Brunner
Educator at Killeen Independent School District
(706)399-1662
ophelia@killeenisd.org
Wayne Badie
Retired Ware County Assistant Superintendent
(912) 590-5859
wbadie@outlook.com
Sheila Phillips
Retired DJJ Regional Administrator
(478) 697-9404
sheila.phillips@djj.state.ga.us
Timeline
911 Emergency Dispatcher
Pierce County Board Of Commissioners
07.2021 - Current
Public Safety Training Instructor
Dept. Of Juvenile Justice
03.2018 - Current
Juvenile Correctional Officer
Dept. Of Juvenile Justice
08.2009 - 03.2018
Correctional Officer
Cornell Companies
08.2007 - 07.2009
Bachelor of Science - Business Administration
University of Phoenix
Associate of Applied Science - Criminal Justice
Coastal Pines Technical College
High School Diploma -
Hilliard Middle-Senior High School