Greg Jones
911 Emergency Dispatcher
Mead,Colorado
Summary
Attentive Police Dispatcher bringing 23 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
911 Emergency Dispatcher
Boulder County Sheriff's Office
05.2000 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers/deputies on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
P.O.S.T. Certification - Law Enforcement
Delta/Montrose Vocational
Delta, CO06.1994
EMT-Basic/IV/EKG - Emergency Medical Technician - Basic
Boulder Community Hospital
Boulder, CO12.1991
High School Diploma -
Colorado Rocky Mountain School
Carbondale, CO06.1991
Skills
- Service Delivery
- Ems Dispatch
- Customer Inquiries
- Reference Assistance
- Emergency Assistance
- Information Documentation
- Dispatcher Monitoring
- National Crime Information Center (NCIC)
- Data Entry
- Special Requests
- Computer-Aided Dispatching
- Data Systems
- Accurate Recordkeeping
- Customer Satisfaction
- Customer Experience
- Routing Accuracy
- Emergency Medical Dispatching
- Monitoring Frequencies
- Weather Watching
- Computer-Aided Design (CAD)
- Reading Comprehension
- Map Reading Skills
Enjoy spending time with my family, fishing and listening to music in my free time
When on my days off I enjoy many different ways to leave work behind.
Timeline
911 Emergency Dispatcher
Boulder County Sheriff's Office
05.2000 - Current
P.O.S.T. Certification - Law Enforcement
Delta/Montrose Vocational
EMT-Basic/IV/EKG - Emergency Medical Technician - Basic
Boulder Community Hospital
High School Diploma -
Colorado Rocky Mountain School
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