Alexis Vilella
Chicago,IL
Summary
S Attentive Police Dispatcher bringing 1 year of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
MCD
07.2023 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
Front Desk Receptionist
Marriot Hotel
06.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Cashier
Whole Foods Market Inc
04.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Computer And Information Sciences
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2022
Skills
- Service Delivery
- Emergency Assistance
- Information Documentation
- Data Entry
- Money Handling
- Credit and Cash Transactions
- Customer Service
- POS Systems
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
911 Emergency Dispatcher
MCD
07.2023 - Current
Front Desk Receptionist
Marriot Hotel
06.2021 - 02.2022
Cashier
Whole Foods Market Inc
04.2019 - 06.2021
Associate of Science - Computer And Information Sciences
City Colleges of Chicago - Wilbur Wright College
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
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