Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Ericka Hernandez

Kissimmee,FL

Summary

Dynamic and customer-focused professional with expertise in customer service and strong organizational skills, honed at Publix. Proven ability to resolve complaints and enhance customer satisfaction while maintaining workplace safety. Recognized for effectively coordinating projects and events, ensuring a positive shopping experience through meticulous attention to detail and proactive problem-solving.


Overview

1
1
year of professional experience

Work History

Front Clerk

Publix
04.2023 - 03.2024
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.

Education

Associate of Arts - Nursing

Valencia College
Kissimmee, FL
05-2027

Skills

  • Workplace safety
  • Strong organization
  • Customer service expertise
  • Filing systems
  • Presentations
  • Public speaking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Music
  • Gym Workouts
  • Cooking
  • Interior Design
  • Drawing & Art

Timeline

Front Clerk

Publix
04.2023 - 03.2024

Associate of Arts - Nursing

Valencia College

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