Ericka Ichich
North Hills,CA
Summary
Dedicated professional with a proven track record at Honduras Restaurant, excelling in customer service and teamwork. Demonstrated ability to foster strong relationships, enhance team efficiency, and significantly improve customer satisfaction. Skilled in problem-solving and maintaining attention to detail, contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Team Member
Honduras Restaurant
6747 Tampa Ave Reseda
01.2024 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assistant
Jk Nails
9042 Sepulveda Blvd
06.2023 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
After School Child Development Counselor
Rosa Parks Elementary School
8855 Noble Ave
06.2022 - 09.2022
- Fostered strong relationships with children and their families, establishing trust and open communication channels.
- Created an inclusive learning environment that respected diverse cultural backgrounds and accommodated individual differences in learning styles.
- Assisted parents in understanding their child''s unique developmental needs, providing tailored guidance and resources.
- Maintained detailed records of counseling sessions and interventions, ensuring confidentiality and adherence to professional standards.
Education
James Monroe Highschool
North Hills, CA06.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cleaning
- Flexible schedule
Timeline
Team Member
Honduras Restaurant
01.2024 - 09.2024
Assistant
Jk Nails
06.2023 - 10.2023
After School Child Development Counselor
Rosa Parks Elementary School
06.2022 - 09.2022
James Monroe Highschool