Ericka Johnson
Clinton,MD
Summary
Dynamic office manager with over 10 years of experience in staff supervision, schedule coordination, and customer service recovery. Proven ability to develop and implement effective policies, driving operational efficiency and high staff morale.
Overview
10
10
years of professional experience
Work History
Office Manager
Visionary Eye Doctors
Washington, DC
01.2016 - Current
- Managed daily operations of optometry office, coordinating appointment scheduling, insurance verification, and payment processing for optimal patient experience.
- Supervised staff, organized schedules, and delegated tasks to ensure smooth office operations.
- Developed and implemented office policies and procedures.
- Managed staff schedules, optimizing resource allocation across departments.
- Fostered high morale and staff retention through effective communication, prompt problem resolution, and proactive supervisory practices.
- Delegated work to staff, setting priorities and goals.
- Supervised staff to ensure excellent customer service.
- Organized staff meetings and facilitated communication among team members.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Oversaw inventory management for medical supplies and office equipment.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Resolved customer complaints or answered customers' questions.
- Coordinated with healthcare providers for patient referrals.
- Assisted with fitting contacts by teaching proper insertion techniques while monitoring comfort level throughout the process.
- Advised customers on eyewear options and care.
- Explained different types of eyeglass lens options available from single-vision lenses to bifocals to progressive lenses based on prescription needs.
- Managed front desk operations and ensured smooth guest check-in processes.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
Education
High School Diploma -
Forestville High School
Forestville05-1995
Skills
- Office administration
- Schedule coordination
- Staff supervision
- Staff performance management
- Office policy development
- Customer service recovery
- Inventory management
Timeline
Office Manager
Visionary Eye Doctors
01.2016 - Current
High School Diploma -
Forestville High School