ERICKA JONES
Jacksonville,US
Summary
Fast learning skills combined with a detail-oriented and attentive nature. Problem-solver with experience in customer service. self-motivated and has a flexible schedule and availability.
Overview
5
5
years of professional experience
Work History
Pier Agent
SMS International Shore Operations
Jacksonville, FL
10.2025 - Current
- Managed vessel berthing and scheduling to optimize port operations.
- Coordinated cargo handling procedures ensuring compliance with safety regulations.
- Maintained accurate shipping documentation for inbound and outbound freight.
- Communicated with stakeholders to resolve logistical issues efficiently.
- Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.
Customer Service Cashier
Gate Gas Station
Jacksonville Fl
11.2023 - 09.2024
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
Driver
UBER
Orlando, FL
02.2023 - 05.2023
- Maintained a high level of professionalism and discretion when working with high-value clients.
- Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors.
- Separated the cargo received by account number and destination.
- Was in charge of receiving incoming stock and delivering it to designated locations.
CSR
Daily's and Daily's Dash
Jacksonville, FL
11.2022 - 03.2023
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
CSR
Concentrix
Jacksonville, FL
08.2022 - 09.2022
- Consistently exceeded sales and product add-on quotas on a daily basis.
- Gave customers recommendations after thoroughly explaining the details.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Customer requests for products, services, and company information were handled by me.
- Answered customer calls promptly to avoid long wait times on hold.
- Used microsoft to enter data for call notes, suggestions, and questions.
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
General Laborer
Randstad
Jacksonville, FL
05.2022 - 07.2022
- Moved heavy materials around the work zone with tugs, hand trucks, and pallet jacks.
- Moved material to and from storage and production areas by loading, unloading, and moving it.
- Aided team members with tasks that necessitated collaboration.
- Conducted thorough quality checks on products and materials to identify any defects.
CSR
RaceTrac
Jacksonville, FL
09.2021 - 05.2022
- Customer requests for products, services, and company information were handled by me.
- Increased sales revenue by skillfully promoting a variety of [Product or Service] options.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Manager
Winn-Dixie
Jacksonville, FL
06.2021 - 09.2021
- Was in charge of multiple daily operations.
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits.
- Entered inventory sales into the weekly income report for the company.
- Day-to-day operations, sales, and activities were all under my supervision.
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels.
Team Lead
Checkers
Jacksonville, FL
02.2021 - 09.2021
- Checked products for quality assurance on a regular basis, adhering to strict guidelines.
- Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
- Held meetings with employees to assess performance and devise improvement strategies.
- Was in charge of a team of customer service representatives who assisted customers.
Cashier
Walmart Supercenter
Jacksonville, FL
08.2020 - 11.2020
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about promotions to increase sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Efficiently and accurately processed a large number of transactions.
Education
High School - undefined
Andrew Jackson High School
Jacksonville, FL01.2019
Skills
- Computer literate
- Cash drawer balancing
- Excellent verbal communication
- Money management
- Customer service
- Store merchandise handling
- Internal auditing
- POS proficiency
- Sales
- Outgoing and enthusiastic
- Data entry
Timeline
Pier Agent
SMS International Shore Operations
10.2025 - Current
Customer Service Cashier
Gate Gas Station
11.2023 - 09.2024
Driver
UBER
02.2023 - 05.2023
CSR
Daily's and Daily's Dash
11.2022 - 03.2023
CSR
Concentrix
08.2022 - 09.2022
General Laborer
Randstad
05.2022 - 07.2022
CSR
RaceTrac
09.2021 - 05.2022
Manager
Winn-Dixie
06.2021 - 09.2021
Team Lead
Checkers
02.2021 - 09.2021
Cashier
Walmart Supercenter
08.2020 - 11.2020
High School - undefined
Andrew Jackson High School